Brian Cho
Englewood,NJ
Summary
- Insurance professional with 10+ years experience in various roles within the industry, including marketing, sales, servicing, and claims
- Proficient in fast paced and high volume data processing, including transcription, organizing, and maintenance
- Experienced in on-boarding and training of new team members
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Maximus
New Jersey
08.2024 - Current
- Team member at inbound call center. Company had stringent service level agreements to adhere to. Focused on quality of calls over quantity
General Manager
Ladybird Nail & Spa
Jersey City, NJ
09.2020 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Case Management Associate
Policygenius
New York City, NY
02.2019 - 06.2020
- Coordinated preparation of insurance quotes in conjunction with sales team across all 50 U.S States for Personal Property & Casualty lines
Account Services Associate
Exigis
New York City, NY
08.2016 - 06.2018
- Was liaison to key account and provided onsite support, oversaw daily operations, and maintained integrity of data within our proprietary insurance compliance software
Assistant Renewal Underwriter
International Underwriting Agency
Bayside, NY
02.2014 - 10.2014
- Matched clients with suitable new carriers for cases involving non-renewing insurance policies with difficult underwriting requirements
Marketing Assistant
Prudential Financial
Palisades Park, NJ
11.2011 - 11.2013
- Managed local insurance agency including all daily operations and oversight of our book of business
Education
Bachelor of Arts - Economics
Rutgers University
05.2025
Skills
- Insurance Underwriting
- Account Management
- Client Retention
- Case Management
- Customer Service
- Microsoft Office Suite
- Google Suite
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Customer Service Representative
Maximus
08.2024 - Current
General Manager
Ladybird Nail & Spa
09.2020 - Current
Case Management Associate
Policygenius
02.2019 - 06.2020
Account Services Associate
Exigis
08.2016 - 06.2018
Assistant Renewal Underwriter
International Underwriting Agency
02.2014 - 10.2014
Marketing Assistant
Prudential Financial
11.2011 - 11.2013
Bachelor of Arts - Economics
Rutgers University