Brian Cho
Englewood,NJ
Summary
- Insurance professional with 10+ years experience in various roles within the industry, including marketing, sales, servicing, and claims
- Proficient in fast paced and high volume data processing, including transcription, organizing, and maintenance
- Experienced in on-boarding and training of new team members
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Maximus
08.2024 - Current
- Team member at inbound call center. Company had stringent service level agreements to adhere to. Focused on quality of calls over quantity
General Manager
Ladybird Nail & Spa
09.2020 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Case Management Associate
Policygenius
02.2019 - 06.2020
- Coordinated preparation of insurance quotes in conjunction with sales team across all 50 U.S States for Personal Property & Casualty lines
Account Services Associate
Exigis
08.2016 - 06.2018
- Was liaison to key account and provided onsite support, oversaw daily operations, and maintained integrity of data within our proprietary insurance compliance software
Assistant Renewal Underwriter
International Underwriting Agency
02.2014 - 10.2014
- Matched clients with suitable new carriers for cases involving non-renewing insurance policies with difficult underwriting requirements
Marketing Assistant
Prudential Financial
11.2011 - 11.2013
- Managed local insurance agency including all daily operations and oversight of our book of business
Education
Bachelor of Arts - Economics
Rutgers University
05.2025
Skills
- Insurance Underwriting
- Account Management
- Client Retention
- Case Management
- Customer Service
- Microsoft Office Suite
- Google Suite
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Customer Service Representative
Maximus
08.2024 - Current
General Manager
Ladybird Nail & Spa
09.2020 - Current
Case Management Associate
Policygenius
02.2019 - 06.2020
Account Services Associate
Exigis
08.2016 - 06.2018
Assistant Renewal Underwriter
International Underwriting Agency
02.2014 - 10.2014
Marketing Assistant
Prudential Financial
11.2011 - 11.2013
Bachelor of Arts - Economics
Rutgers University
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