Dedicated professional with strong customer service and problem-solving skills in the insurance industry. Experienced in handling high-volume inquiries and ensuring compliance with industry standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Iron Lion Insurance
Orlando
06.2023 - Current
Verified customer billing accounts, outstanding balances, and payment status using insurance carrier systems and websites.
Processed insurance premium payments accurately and ensured timely policy issuance.
Responded to underwriting (UW) requests and collaborated with underwriters from the Insurancy Company to resolve policy and documentation issues.
Handled high-volume inbound customer calls, providing assistance with policy information, billing inquiries, coverage details, and payment options.
Generated auto insurance quotes by comparing multiple insurance carriers to identify competitive pricing and appropriate coverage options.
Maintained accurate customer industry guidelines.
Provided professional customer service while meeting productivity, accuracy, and quality standards. records and followed compliance and insurance
Attorney
J. Armando Batista Advogados Associados
Sao Paulo
04.2017 - 09.2022
Attorney Manage 350 lawsuits with favorable court decisions in 60% of court cases, representing the interests of large insurance companies, evaluating high exposure litigation, including providing tactical guidance, case management, budgeting, preparing written pleadings, defenses, appeals, and participation in hearings.
Insurance Customer Service Representative at Highmark Blue Cross Blue ShieldInsurance Customer Service Representative at Highmark Blue Cross Blue Shield