Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Debora Mervine

Orlando

Summary

Dedicated professional with strong customer service and problem-solving skills in the insurance industry. Experienced in handling high-volume inquiries and ensuring compliance with industry standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Customer Service Representative

Iron Lion Insurance
Orlando
06.2023 - Current
  • Verified customer billing accounts, outstanding balances, and payment status using insurance carrier systems and websites.
  • Processed insurance premium payments accurately and ensured timely policy issuance.
  • Responded to underwriting (UW) requests and collaborated with underwriters from the Insurancy Company to resolve policy and documentation issues.
  • Handled high-volume inbound customer calls, providing assistance with policy information, billing inquiries, coverage details, and payment options.
  • Generated auto insurance quotes by comparing multiple insurance carriers to identify competitive pricing and appropriate coverage options.
  • Maintained accurate customer industry guidelines.
  • Provided professional customer service while meeting productivity, accuracy, and quality standards. records and followed compliance and insurance

Attorney

J. Armando Batista Advogados Associados
Sao Paulo
04.2017 - 09.2022
  • Attorney Manage 350 lawsuits with favorable court decisions in 60% of court cases, representing the interests of large insurance companies, evaluating high exposure litigation, including providing tactical guidance, case management, budgeting, preparing written pleadings, defenses, appeals, and participation in hearings.

Education

Law School - Law

Faculdades Metropolitanas Unidas
Sao Paulo
12-1994

Skills

  • Customer service
  • Policy processing
  • Insurance underwriting
  • Data entry
  • Client relationship management
  • Compliance adherence
  • Problem solving
  • Attention to detail
  • Insurance terminology
  • Insurance coverage limits
  • Multitasking

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Certification

4-40 Certification

Timeline

Insurance Customer Service Representative

Iron Lion Insurance
06.2023 - Current

Attorney

J. Armando Batista Advogados Associados
04.2017 - 09.2022

Law School - Law

Faculdades Metropolitanas Unidas
Debora Mervine