Brian Clement

I'm currently going on my sixth year employed by Kakao. My official job title is "Trainer" as I am responsible for training all of our new employees and making sure they are knowledgeable in what is required of them. Kakao is a small confectionary business so overall I do a little bit of everything on a daily basis. I open/close the shop, make sure all of our customers are helped in an appropriate manner, and handle the logistics of keeping a small business running (such as packaging our product and preparing our product for outside markets.) up until recently, we had a location in Clayton Mo. that I was in charge of running.

Other notable skills I've gained while employed at Kakao Chocolate are as follows:

• Barista experience: We have an espresso bar that I'm responsible for running. We would prepare all classic espresso drinks, coffee, as well as our own exclusive lattes were we would incorporate our own house made syrups.
• Management skills: I’m expected to be able to answer the questions of my co-employees, give directions as to what daily tasks need to be worked on, and ensure that things are done in a timely manner. For most of my work day, I will be the most senior employee in my work environment.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Memorized official and off-menu coffee and tea preparations.
• Provided customers with product details, coffee blends and preparation descriptions.

• Ensured accurate completion of all paperwork associated with deliveries.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Provided excellent customer service by answering inquiries about products or services being delivered.
• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
• Cleaned interior and exterior of delivery vehicle at end of shift as needed.