Brian Clements
Barberton,OH
Summary
Dynamic Operations & Lending Manager at Greater Wayne Community FCU with expertise in loan underwriting and risk assessment. Proven track record of effective implementation of underwriting standards & best practices to improve quality of loan portfolio. Conscientious and committed to embodying the credit union spirit daily by uplifting the underserved within our community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations & Lending Manager
Greater Wayne Community FCU
Rittman, OH
03.2018 - Current
- Conducted regular financial counseling one-on-one sessions with credit union members
- Managed full-cycle collections department activities including managing court filings, delinquency calls, bankruptcy notices, attorney communications, repossessions, and garnishment activities
- Underwrote, disbursed and processed over 60% of GWC's total loan portfolio in 2024 including credit cards, lines of credit, auto loans and home equity lines of credit.
- Collaborated with credit union staff to streamline lending procedures and enhance efficiency.
- Performed full-cycle hiring activities including recruiting, evaluating applicants, conducting phone interviews, in-person interviews, hiring, on-boarding and on-going training for all employees
- Managed risk effectively by closely monitoring loan performance and conducting thorough credit assessments.
- Supervised plastics and ACH department activities providing support such as managing ACH originations, managing fraud, and troubleshooting member plastics solutions
Server
Aladdin's Eatery
Fairlawn, OH
10.2017 - 06.2019
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to enhance order accuracy and efficiency.
- Trained new team members on service protocols and menu knowledge.
- Managed multiple tables, prioritizing tasks to optimize guest experience.
Education
MBA - Human Resources Training & Development
Oklahoma Wesleyan University
Bartlesville, OK05-2019
Bachelor of Arts - Media Communication
Muskingum University
New Concord, OH05-2015
Skills
- Loan underwriting
- Credit analysis
- Debt restructuring
- Credit scoring
- Problem-solving abilities
- Multitasking
- Leadership skills
- Cash flow analysis
- Risk assessment capabilities
- Past due balance management
- Credit analysis proficiency
- Training and mentoring
Accomplishments
- Successful implementation of underwriting guidelines in 2022 leading to a reduction in delinquency YE2024 by nearly 40 basis points.
- Completion of the Mentorship Program through the Ohio Credit Union League learning from CEO of Comm Star FCU Dave Jezewski
- Spearheaded the enactment of the "Trusted Contact" program in 2025 through the Ohio Credit Union League adding a layer of protection against fraud for vulnerable members.
- Nearly tripled recovery activity for GWC from 2018-2019 from $32,536 to $95,778
- Created complete hiring strategy and on-boarding program for GWC FCU
Certification
- Certified Credit Union Executive (CCUE)
- Certified Credit Union Financial Counselor (CCUFC)
Timeline
Operations & Lending Manager
Greater Wayne Community FCU
03.2018 - Current
Server
Aladdin's Eatery
10.2017 - 06.2019
MBA - Human Resources Training & Development
Oklahoma Wesleyan University
Bachelor of Arts - Media Communication
Muskingum University