Brian Clinton
Fort Leavenworth,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Security Officer
Apache Casino And Hotel
12.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Dish Network
05.2017 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Infantryman (11B)
US Army
05.2010 - 05.2015
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Wide experience in a variety of military operational procedures as well as securing and maintaining military equipment.
Education
Associate of Applied Science - Paralegal Studies
Fortis College
Centerville, OH05.2009
High School Diploma -
Tecumseh High School
New Carlisle, OH05.2007
Skills
- Shift Work
- De-Escalation Techniques
- Commercial Property
- Responding to Emergencies
- Security Screening
- Prevention of Unauthorized Entry
- Equipment Inspection
- Maintaining Equipment
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Additional Information
- GPA at Fortis College 3.74
- Graduated Summa Cum Laude
- Purple Heart
- FRG Volunteer for 5-7 Delta in Baumholder, Germany
- Army Good Conduct Medal
- Assisted coaching for kids basketball ages 8-11
- Member of Fortis College Honor Society
Timeline
Security Officer
Apache Casino And Hotel
12.2022 - 05.2023
Customer Service Representative
Dish Network
05.2017 - 05.2020
Infantryman (11B)
US Army
05.2010 - 05.2015
Associate of Applied Science - Paralegal Studies
Fortis College
High School Diploma -
Tecumseh High School
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