Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Coleman

Houston,TX

Summary

Driven by a strong work ethic and exceptional customer service skills, I excelled at Progressive Insurance, enhancing customer satisfaction and claim resolution efficiency. Leveraging advanced technology and expert problem-solving, I significantly improved damage assessment accuracy. My ability to manage heavy workloads and foster positive client relationships underscores my dedication to excellence in the insurance and customer service sectors.

Overview

12
12
years of professional experience

Work History

Field Claims Adjuster

Progressive Insurance
05.2023 - Current
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations in claim handling and resolution.
  • Improved customer satisfaction ratings by providing empathetic and professional assistance during the claims process.
  • Built positive relationships with clients by maintaining regular contact throughout the entire claims process.
  • Assisted team members in resolving challenging cases using expert-level problem-solving skills and attention to detail.
  • Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.

Auto Damage Adjuster

Progressive
10.2019 - 05.2023
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Negotiated with body shops to settle claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Issue payouts to claimants and body shops.
  • Documented all findings in concise reports.
  • Evaluated and investigated over 40 auto claims per month and decided whether insurer should pay claim.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Determined salvage value on total-loss vehicle.
  • Identified suspicious claims, escalating issues to subrogation and SIU for further investigation and analysis.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.

Claims Adjuster

Progressive
03.2019 - 10.2019
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Followed up with insured individuals regarding premium and deductibles payments.

Inbound Sales Representative

GEICO
02.2016 - 03.2019
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Recommended products to customers, thoroughly explaining details.

Quality Monitoring Team

GEICO
01.2014 - 03.2016
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Monitored inbound calls made by 100+ employees to provide constructive feedback.
  • Provided accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics.

Server

Pappadeaux's Seafood Kitchen
01.2013 - 01.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Busniss Management

Houston Community College
Houston, TX

High School Diploma -

Huntington High School
Shreveport, LA
05.2005

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Professional Appearance

Memory retention

Hospitality service expertise

Safe Food Handling

High-volume dining

Food Running

Timeline

Field Claims Adjuster

Progressive Insurance
05.2023 - Current

Auto Damage Adjuster

Progressive
10.2019 - 05.2023

Claims Adjuster

Progressive
03.2019 - 10.2019

Inbound Sales Representative

GEICO
02.2016 - 03.2019

Quality Monitoring Team

GEICO
01.2014 - 03.2016

Server

Pappadeaux's Seafood Kitchen
01.2013 - 01.2015

Busniss Management

Houston Community College

High School Diploma -

Huntington High School

Similar Profiles

CREATE PROFILE
Brian Coleman