Michael Blanco
Olathe,KS
Summary
Accomplished claims professional with over 14 years of claims experience. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
17
17
years of professional experience
Work History
Field Claims Adjuster
Farmers Insurance
Olathe, KS
Personal Lines Underwriter
Farmers Insurance
Olathe, KS
Customer Service Representative
Farmers Insurance
Olathe, KS
Inside Property Claims adjuster
Farmers Insurance
Olathe, KS
02.2007 - Current
- Conduct investigations on assigned files, confirm coverage, determine responsibility, establish damage, and report status
- Gather and review documentation to support damage to property
- Estimate for damaged real and personal property to issue payment
- Negotiate settlements with public adjusters and attorneys
- Coordinate vendors to address damages and address housing needs for displaced customers
- Mentor new hires
- Answer questions and teach techniques for accuracy and efficiency.
Education
Bachelor of Science Mass Communications Electronic Media Communication -
Skills
- Excellent customer service
- Exemplary management skills
- Great organization
- Fast-leaning
- Positive attitude
- Strong communicator
- Active listener
- Self-motivated
- Proficient in Microsoft suite, Xactimate suite, and Enservio
Leadership Experience
Veteran claims adjuster who has mentored new and veteran adjusters increasing accuracy and efficiency. Mentoring resulted in improved customer service and accuracy metrics.
References
Available upon request.
Timeline
Inside Property Claims adjuster - Farmers Insurance
02.2007 - Current
Field Claims Adjuster - Farmers Insurance
Personal Lines Underwriter - Farmers Insurance
Customer Service Representative - Farmers Insurance
Kansas State University - Bachelor of Science Mass Communications Electronic Media Communication,