Brian Contreras

-Monitors all gaming activities using CCTV systems and reports any suspicious/illegal/risk management/advantage play activity.

-Use iTrak software to create reports describing observed incidents and company policy violations and transmit them to management.

-Monitor gaming activities for advantage play, cheats, procedure errors, and other irregularities to increase gaming protection.

-Completes weekly audits on gaming staff and various departments to ensure procedures and policies are being followed.

-Assists in maintaining communications with law enforcement agencies and other gaming establishments.

-Maintains a consistent learning of job-related knowledge and skills.

-Assists in training new Surveillance Operator team members.

-Maintain confidentiality of all Hotel/Casino information

-Monitored and documented security team member's punctuality and attendance.

-Scheduled and supervised team of qualified and effective security officers.

-Interacted with clients to resolve complaints and respond to requests.

-Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.

-Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.

-Maintained team compliance with professionalism guidelines and security team standards.

-Performed bi-weekly payroll, set schedules and dealt with rule infractions.

-Enforced company policies and procedures to strengthen operational standards across department.

-Managed security staff schedules for all shifts, minimizing overtime costs.

-Triaged problems quickly and provided precise and clear information while working under minimum supervision.

-Documented all security-related situations and submitted in-depth reports to superiors.

-Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.

-Collaborated with local law enforcement agencies to support criminal investigations.

-Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.

-Dispatched Security personnel to respond to all Security incidents.

-Coordinated with Casino Surveillance team, in order to have Officers respond to persons of interest or possible prior trespass.