Terri Potter
Surveillance Operator
Summary
Trustworthy professional with over a decade of surveillance experience. Skilled in incident documentation and suspicious activity monitoring, contributing to enhanced security measures and effective risk assessments.
Experienced with monitoring surveillance systems to detect and prevent security breaches. Utilizes advanced surveillance technologies and analytical skills to maintain secure environment. Track record of detailed reporting and effective communication with security teams.
Overview
27
27
years of professional experience
Work History
Surveillance Operator
Choctaw Nation of Oklahoma
Poteau, OK
04.2013 - Current
- Monitored surveillance feeds to ensure safety and security across multiple areas.
- Responded promptly to incidents, documenting occurrences for further analysis.
- Collaborated with law enforcement during investigations to provide crucial video evidence.
- Conducted regular equipment checks and maintenance to ensure operational efficiency.
- Developed and implemented improved procedures for surveillance monitoring and incident reporting.
- Trained new operators on surveillance protocols and emergency response procedures.
- Analyzed footage for suspicious activity, escalating concerns as necessary to management.
- Assisted in the development of training materials for ongoing staff education and compliance updates.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Improved overall performance of the surveillance team through regular participation in training sessions and staying updated on industry best practices.
- Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
- Supported continuous improvement efforts within the department by suggesting operational enhancements based on personal experiences and industry trends.
- Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
- Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
- Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
Blue Moon & Trophy's Supervisor
Ovations/Choctaw Nation
Pocola, OK
08.2011 - 04.2013
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Managed inventory control systems, optimizing stock levels and minimizing losses.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Dollar General Manager
Doller General Corp.
Baytown & Houston, TX
12.1998 - 02.2011
- Oversaw daily operations, ensuring compliance with corporate policies and standards.
- Developed and executed strategic initiatives to enhance operational efficiency.
- Managed budget allocations, optimizing resource utilization across departments.
- Cultivated strong vendor relationships to negotiate favorable terms and pricing.
Skills
- Quick learner
- Integrity and trustworthiness
- Accurate incident reporting
- CCTV operation
- Incident reporting
- Suspicious activity monitoring
- Access control management
- Enforcement of policies and procedures
- Video surveillance expertise
- Alarm monitoring
- Accurate event logging
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Self motivation
Timeline
Surveillance Operator
Choctaw Nation of Oklahoma
04.2013 - Current
Blue Moon & Trophy's Supervisor
Ovations/Choctaw Nation
08.2011 - 04.2013
Dollar General Manager
Doller General Corp.
12.1998 - 02.2011