BRIAN CONTRERAS
Envision Motors Toyota
San Jose,CA
2
Languages
1
Certification
5
years of professional experience
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability. Work effectively unsupervised and quickly master new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively.
Professional service professional prepared to excel in providing top-notch customer service and maintaining seamless operational flow. Brings valuable experience in vehicle handling and coordination. Highly collaborative team player known for adaptability and reliability, with strong organizational and communication skills.
Work History
Service Porter
1 Year 10 Months- Greeted service guests and directed vehicles to appropriate repair and pickup areas.
- Shuttled customer vehicles between service bays, parking lots, and delivery zones safely.
- Parked, retrieved, and organized customer vehicles to maintain efficient service lane flow.
- Inspected vehicles for visible damage before and after movement to support accurate handoffs.
- Maintained clean service drives, lot areas, and vehicle presentation for dealership standards.
- Assisted service advisors with vehicle staging, key control, and daily lot organization.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
Deli Clerk
6 Months- Ensured cleanliness of deli area and equipment to uphold food safety standards
- Maintained a high level of customer service while ensuring customer satisfaction
- Developed relationships with loyal shoppers by providing personalized shopping experiences
- Trained new employees on proper handling of food, safety protocols, and customer service techniques
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift
- Collaborated with staff to streamline operations during peak hours, enhancing customer service
- Provided accurate pricing information when requested by customers
- Cultivated relationships with loyal shoppers through personalized shopping experiences, fostering repeat business
Personal Shopper
6 Months- Cultivated loyal shopper relationships through tailored shopping experiences
- Picked online grocery and general merchandise orders using handheld device and store app.
- Located items throughout sales floor and backroom, following order priorities and substitutions.
- Verified product accuracy, freshness, and expiration dates before staging customer pickups.
Flagger
1 Year 5 Months- Inspected and maintained safety equipment, ensuring compliance with safety standards and enhancing overall site safety
- Communicated with drivers to ensure safe passage through construction zones
- Monitored roadways for hazardous conditions and reported any potential issues to the supervisor
- Responded quickly to emergency situations by utilizing flagging techniques or diverting traffic away from the danger zone
- Assisted with lane closures and detours, facilitating safe traffic flow during construction activities
- Maintained a positive attitude towards customers, co-workers and supervisors in stressful situations
- Oversaw safety measures to protect personnel and the public
- Facilitated communication with customers to address inquiries and concerns
Team Member
7 Months- Guided customers in product selection and ordering process to enhance shopping experience
- Delivered customer service support, addressing inquiries and resolving issues to ensure satisfaction
- Received, processed, and stocked merchandise efficiently to maintain store organization and compliance with policies
- Received, processed, and stocked merchandise in accordance with store policies
Education
High School Diploma
Skills
Vehicle maneuvering
Vehicle safety checks
Vehicle inspection
Customer service
Customer relations
Schedule management
Cash handling
Quick learner
Goal oriented
Strong work ethic
Certification
- Licensed Electrical Trainee
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Porter
Envision Motors Toyota
12.2024 - 10.2026Read More
Deli Clerk
Costco
03.2024 - 09.2024Read More
Personal Shopper
Walmart
09.2023 - 03.2024Read More
Team Member
Jamba Juice
02.2022 - 09.2022Read More
Flagger
Impark
08.2021 - 01.2023Read More
Abraham Lincoln High School
High School Diploma
Read More