Brian Countryman
Orlando,United States
Summary
Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.
Overview
8
8
years of professional experience
Work History
Bellperson
Loews Hotels & Co
Orlando, United States
01.2022 - Current
- Ensured prompt response to guest inquiries by effectively utilizing communication devices and hotel software systems.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
- Contributed to increased hotel revenue by promoting on-site amenities, services, and local attractions.
- Completed daily logs of tasks performed, maintaining accurate records for management review.
Bellman
Hyatt Regency Clearwater Beach Resort & Spa
Clearwater, United States
04.2021 - 01.2022
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Recreation Coordinator
Walt Disney World
Orlando, United States
05.2019 - 04.2021
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
Groundskeeper - Golf Maintenance
Waldorf Astoria Hotels & Resorts
Orlando, United States
09.2018 - 05.2019
Valet Supervisor
Four Seasons Hotels and Resorts
Orlando, United States
05.2017 - 11.2018
- Supervised valet team members for improved productivity and adherence to company policies.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Valet Attendant
The Mirage
Las Vegas, Nevada
05.2016 - 05.2017
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Education
Farmington high school
Skills
- Hospitality Management
- Cash Handling
- Guest Services
Guestservice
Guest Service
Timeline
Bellperson
Loews Hotels & Co
01.2022 - Current
Bellman
Hyatt Regency Clearwater Beach Resort & Spa
04.2021 - 01.2022
Recreation Coordinator
Walt Disney World
05.2019 - 04.2021
Groundskeeper - Golf Maintenance
Waldorf Astoria Hotels & Resorts
09.2018 - 05.2019
Valet Supervisor
Four Seasons Hotels and Resorts
05.2017 - 11.2018
Valet Attendant
The Mirage
05.2016 - 05.2017
Farmington high school