Brian Courtney
Fort Worth,TX
Summary
Business minded operations associate with prestige in executive administrative support and customer service. Highly energetic coupled with a passion for learning, with 8+ years experience in administration operations, frequent client engagement with various SAP software products, CAD, and Electronic Documents & Forms System (EDFS). Dedicated and self-driven, with outstanding written and verbal communication skills in personal tasks as well as team collaborative environments.
Overview
9
9
years of professional experience
Work History
Operations Associate
OMP Fort Worth
10.2022 - Current
- Lead development of the Integrated Master Schedule (IMS)
- Develop and maintain relationships with customers and suppliers through account development
- Recruitment for pilots and contractors across multiple departments
- Digital record documentation, filling, and catologuing
- Operate multi-line phone line for emergency & non-emergent related incidents and needs
- Process travel expenses and reimbursements for executive team and senior management group
Administrative Assistant to Chief Pilot
Epic Helicopters, LLC
04.2017 - 10.2022
- Log incoming and outgoing customer correspondence into electronic contracting environment
- Client engagement and reputable customer service experience
- Frequent use of multiple POS software and sales tools
- Advanced usage of Jira/Trello within Atlassian Suite
- Program office elements and other functional organization across appliance needs (Office Suite, SAP Business One)
- Demonstrable experience of consultative organizing and selling of Robinson aircraft (R22, 44, 66 Turbine)
- MRP for travel, repairs, and inspections
- Reviewed electronic documents and forms system throughout management chain
- Create and update curriculum in SQL based software
Digital Marketing Specialist
YMCA Of Metropolitan Fort Worth
02.2015 - 04.2017
- Maintained data libraries and repositories, ensuring the most current forms and documents were available and readily accessible
- Managed administrative emails related to Digital Development and promotions
- Packaged and shipped materials in the proper method and in accordance with Company, Government and Security regulations, including international as well as domestic reports, packages, and letters
- Boosted brand awareness by establishing strong web and social media presence
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
Education
Bachelor of Science - Aerospace Engineering
The University of Texas At Arlington
Arlington, TX2026
Associate of Science - Science
Tarrant County College District
Fort Worth, TX06.2023
Skills
- Microsoft Office Specialist (MOS)
- CCA Package Procedure
- Client relations and satisfaction (CRM)
- Executive travel and expense reporting within Concur (SAP)
- Data analysis within SAP Business Suite applications
- Database management, research and compilation
- Executive Outlook calendar schedule management
- Data compiling and collection for storage, importing, and change in format
- CAD Software (Blender, SolidWorks)
Accomplishments
- Collaborated in tandem with my team in order to secure annual contracts and routine scheduled clients with ‘Element Aviation’ . The efforts dedicated to this project led to a partnership between both presidents of my current company [Epic Helicopters, LLC] and Element Aviations'. Increasing quarterly profits by 9%, roughly $19,230.
- In my latest role, I'd led an international executive charter project worth US$ 47,000: starting with my initial pitch all the way to final shipment of the finalized contract. In particular, I was recognized for my punctuality, and ensuring client deliverables were on time.
References
Shaniyah Lundy — Head of Operations Dept.
OMP Aerial
(609) 556-8334
Grant Carlisle — Chief Pilot
Epic Helicopters, LLC
(817) 240-3293
Shanice Halkmon — Director
Amon Carter YMCA of Metropolitan Fort Worth
(817) 941-3190
Timeline
Operations Associate
OMP Fort Worth
10.2022 - Current
Administrative Assistant to Chief Pilot
Epic Helicopters, LLC
04.2017 - 10.2022
Digital Marketing Specialist
YMCA Of Metropolitan Fort Worth
02.2015 - 04.2017
Bachelor of Science - Aerospace Engineering
The University of Texas At Arlington
Associate of Science - Science
Tarrant County College District
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