Long time Linux operating system user (since 1999) at home and implementing linux solutions in work environments when applicable
Brian Craft
Lansing
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 29 years of progressive IT experience.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Proficient in Window, Mac, and Linux operating systems.
Overview
27
27
years of professional experience
Work History
Computer Network Administrator /Software Support Specialist
Head Start Early Education
08.2017 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Network Administrator /Software Support Specialist
Pontem Software
09.2006 - 09.2016
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Supported customers with software support using our software programs.
- Quality tested software in development before being deployed to customers.
Senior Helpdesk Analyst
EDS (Electronic Data Systems)
06.1998 - 07.2006
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Worked on Y2k team supporting General Motors on Databases and Spreadsheets leading up to and past 1999-2000.
Education
Associate of Arts - Media Technology
Lansing Community College
Lansing, MI06-1987
High School Diploma -
Mason High School
Mason, MI06-1985
Skills
- Network systems installation
- Network repairs and maintenance
- Computer systems installation
- Data backups
- Hardware and software monitoring
- Customer support
- Server management
- Active directory
- Linux administration
Interests
Timeline
Computer Network Administrator /Software Support Specialist
Head Start Early Education
08.2017 - Current
Network Administrator /Software Support Specialist
Pontem Software
09.2006 - 09.2016
Senior Helpdesk Analyst
EDS (Electronic Data Systems)
06.1998 - 07.2006
Associate of Arts - Media Technology
Lansing Community College
High School Diploma -
Mason High School
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