Brian Crawford
Transwest Truck Trailer RV
Fort Morgan,CO
5
years of professional experience
Experienced Service Manager delivering strong customer service, workflow management, and problem-solving in busy service departments. Skilled in coordinating technicians, resolving concerns, and keeping repair operations organized, efficient, and customer-focused.
Work History
Service Manager
1 Year 3 Months- Coordinated service department workflow, balancing technician schedules, repair priorities, and customer commitments.
- Reviewed repair orders for accuracy, completeness, and proper labor allocation.
- Communicated repair updates clearly to customers, improving service transparency and expectations.
- Tracked parts availability and coordinated ordering to minimize repair delays.
- Resolved customer concerns professionally, preserving satisfaction and repeat business.
Service Manager
11 Months- Monitored shop progress to ensure timely completion of maintenance and repair work.
- Resolved customer complaints in professional and timely manner.
- Trained new team members on service procedures, documentation, and customer communication.
- Supported warranty claim processing and documentation for compliant service transactions.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Manager
2 Years 8 Months- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
High School Diploma
Skills
Workflow management
Workflow optimization
Team leadership
Customer service
Results-driven
Problem-solving
Multitasking and organization
Accomplishments
Awarded Platinum dealer for Newmar in 2021 & 2022 and awarded Diamond dealer in 2023
Timeline
Service Manager
Transwest Truck Trailer RV
07.2025 - CurrentRead More
Service Manager
Transwest Truck Trailer RV
08.2024 - 07.2025Read More
Service Manager
Transwest Truck Trailer RV
12.2021 - 08.2024Read More
East High
High School Diploma
Read More