Brian Daly
Palm Bay
Summary
Detail-oriented IT Support professional with hands-on experience in troubleshooting Windows systems, networking, and user account management. Demonstrates strong problem-solving skills and effective documentation in fast-paced environments. Certified in CompTIA Security+ and pursuing CompTIA CySA. Aiming to leverage technical expertise in an IT Support or Help Desk role to enhance end-user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Labs
IT Home projects
Palm Bay
12.2025 - Current
- Demonstrated proficiency in utilizing the ServiceNow ticketing system to manage and track user support requests.
- Configured and supported basic Microsoft 365 services, facilitating user setup and troubleshooting email issues to ensure seamless access.
- Managed user accounts and access controls in active directory
- Troubleshot user issues in simulated help desk scenarios, resolving login failures, slow systems, and application errors to enhance user experience.
- Familiarity with log analysis
- Conducted network analysis using Wireshark (basic)
Correctional Probation Officer
Department of Corrections
Melbourne
01.2022 - Current
- Managed and prioritized high-volume caseload, ensuring timely supervision and support for individuals under probation.
- Investigated issues, identified root causes, and implemented effective solutions to maintain compliance and safety.
- Documented detailed reports, ensuring accuracy and compliance.
- Communicated technical and procedural information clearly to individuals, enhancing understanding and compliance with regulations.
- De-escalated high-stress situations, demonstrating strong customer service and problem-solving skills.
Education
Bacholers of Science - Criminal Justice
University of Central Florida
Orlando, FL05-2020
Skills
- Home lab setup
- ServiceNow data analysis
- IT troubleshooting
- Hardware and software support
- Active Directory management
- Time management
- Customer service and support
Languages
- Python, Beginner
Strengths
- Effective Communication, Excellent verbal and written communication skills in high-pressure situations, with the ability to de-escalate situations and provide adequate solutions.
- Problem Solving, Strong analytical and problem-solving skills, with the ability to identify and resolve IT issues efficiently, reducing downtime and increasing system reliability.
- Adaptability, Highly adaptable and quick to learn new systems and tools, with the ability to support users in fast paced environments and adjust to evolving IT and business requirements.
- Reliability, Consistently completes assignments while effectively prioritizing tasks to meet deadlines and maintain productivity.
Certification
- CompTia Security +
- CompTia CySA +
Accomplishments
- Community Corrections Challenge Coin Awarded
- Region III Director’s Office Excellent Service Award
Timeline
Home Labs
IT Home projects
12.2025 - Current
Correctional Probation Officer
Department of Corrections
01.2022 - Current
Bacholers of Science - Criminal Justice
University of Central Florida