Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Bartender
Chefs International Inc.
, Nj
11.2022 - 01.2025
Displayed and retained extensive knowledge of liquors, wines and entrees.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Responsible for all necessities of our guests experience
Consultant
Horseneck Tavern
North Caldwell, New Jersey
03.2020 - 10.2021
Restructured and rebranded a failing establishment
Created and implemented inventory and quality control systems
Created menu, wine list, cocktail menu and instituted a craft beer program
Hired and trained all staff
Bartender/Prep Line Cook
Twin door tavern
Maywood, New Jersey
05.2017 - 01.2021
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Followed proper food handling methods and maintained correct temperature of food products.
Set up and performed initial prep work for soups, sauces and salads.
Set up workstations with needed ingredients, utensils and cooking equipment.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
General Manager
Sushi Lounge
Totowa, New Jersey
01.2015 - 03.2017
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Built and maintained loyal, long-term customer relationships through effective account management.
Set up and supervised all promotions and entertainment
Education
Sociology
University of Hartford
West Hartford, CT
Skills
ServSafe certified
Excellent communication and interpersonal skills
Extensive background in all aspects of both on and off premise hospitality
Trained on front and back end of multiple POS systems