B R I A N D A V I S J R
Humble
Summary
Dynamic sales professional with extensive experience at Starbucks, excelling in customer engagement and relationship building. Proven ability to upsell and enhance sales strategies, contributing to increased revenue. Being aware of client satisfaction, I leverage strong communication skills to foster lasting customer relationships and ensure order fulfillment. Highly experienced in addressing customer complaints efficiently and professionally.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Houston, Texas
06.2023 - 10.2025
- My role at Starbucks was more involved in the daily processes of the store and company.
- (Multi- Task) I took on multiple duties on a day to day basis, all while in a busy environment.
- (Prioritization) From making beverages, to socializing with customers, and helping resupply my partners, I learned about the importance of a process.
- Communication, teamwork, and patience played hand in hand into how things operated in a high paced environment.
- (Customer- Service) addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Participated in ongoing training sessions to stay updated on industry trends, products, and techniques.
- Operated cash register, processed customer payments, and provided accurate change.
- (Sales) Informed customers of our promotions and savings offers, while also increasing sales revenue through upselling on toppings, extra syrup flavorings, or even increasing the size of the drink.
- Built lasting relationships with customers, ensuring their returning business as well as making their order process simple by remembering their preferences.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Trained new baristas on beverage preparation techniques and customer service protocols.
Sales Associate
MGK Shoe Cleaner
Humble, Texas
03.2023 - 05.2023
- Offered personalized styling advice based on customer preferences.
- Stayed informed about industry trends and competitor offerings for better client engagement.
- Handled cash register transactions efficiently and accurately.
- Acquired extensive knowledge of products and services offered at store.
- Collaborated with team members to achieve monthly sales targets.
Cashier
McDonalds
Houston, Texas
03.2022 - 04.2023
- Working at McDonald's, I learned that customer satisfaction is a big part of a successful business.
- If a customer enjoyed the service, they were sure to return.
- Being able to ensure the customer got what they wanted was one part of my job, but a major part of my role was to bring a smile to the customer's face.
- Quickly, I learned that a great attitude and a nice smile goes a long way.
Education
Diploma -
Cypress Creek High School
Houston, Texas05.2023
Diploma - undefined
Cypress Creek High School
Houston, Texas05.2023
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Reliable and punctual
- Service oriented
- Relationship building
- Upselling
- Sales strategies
- Customer engagement
- Team player
- Attention to detail
- Cash handling
- Opening and closing duties
LANGUAGE
English
Native
ADDITIONAL INFORMATION - WHY YOU SHOULD HIRE ME
I will not claim to be the best at what I do, but I will do my best. I take everyday as a chance to learn something new, and use those learning experiences to better develop my work performance. As eager as I am to learn, I always look forward to helping lead my team in anyway that I can, whether it's meeting sales goals, coaching another team member, or handling more responsibilities.
Timeline
Barista
Starbucks
06.2023 - 10.2025
Sales Associate
MGK Shoe Cleaner
03.2023 - 05.2023
Cashier
McDonalds
03.2022 - 04.2023
Diploma - undefined
Cypress Creek High School
Diploma -
Cypress Creek High School