Brian Dillingham
Lee's Summit,MO
Summary
Customer-oriented Store Manager offering 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Dependable IT Help Desk Technician with over 1 year of Help Desk Support experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
7
7
years of professional experience
Work History
Store Manager
JD FINISH LINE
Independence, MO
04.2020 - Current
- Managed inventory tracking and physical inventory counts to minimize loss
- Created weekly work schedules for store personnel
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Maintained accurate records of employee performance reviews
- Prepared monthly reports on sales figures, expenses, profits
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Trained and mentored associates to teach daily tasks and procedures
- Maintained a safe and secure working environment by establishing, implementing, and enforcing organization standards
- Provided ongoing mentorship, coaching, and guidance in order to foster an environment of continuous learning.
IT Help Desk Technician
TRUMAN MEDICAL CENTER LAKEWOOD
Lee's Summit, Missouri
02.2019 - 04.2020
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Assisted customers with various types of technical issues such as password resets, computer lockouts etc, via email, live chat, and telephone.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Provides phone and email support to clearly communicate technical solutions in a user-friendly professional manner.
- Adhere to all safety regulations and requirements.
Customer Experience Consultant
CarMax
Olathe, KS
05.2018 - 04.2019
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
Education
Certificate - SQL
MIMO
12-2024
Certificate in General Studies -
JD Finish Line Academy
Indianapolis, IN02.2023
Certificate - Technical Support Fundamentals
Google
11-2024
High School Diploma -
Lees Summit North High School
Lees Summit05.2019
Skills
- Sales Force
- Genesys Pure Cloud
- Skills Assessments
- Problemsolving
- Time Management
- Organizational Development
- Detail Oriented
- POS Systems (XSTORE)
- Microsoft (Office, Excel, Powerpoint)
- Google (Sheets, Docs, Slides)
- Cerner / Revenue Cycle Management Solutions
- Leaderships Development
- Business Management
- Office Administration
- Schedule Management
- Payroll Administration
- Staff Management
- Desktop Technical Support
- Help Desk Operations
- Network Troubleshooting
- Remote Support
- Data Recovery
- Application support
- Issue Resolution
- User access support
Accomplishments
- LSNHS Track and Field
- 2017 1st Place at state / 2018 Placed 3rd at state
- JD Finishline Academy (Feb 15 2023 - April 15 2023)
Timeline
Store Manager
JD FINISH LINE
04.2020 - Current
IT Help Desk Technician
TRUMAN MEDICAL CENTER LAKEWOOD
02.2019 - 04.2020
Customer Experience Consultant
CarMax
05.2018 - 04.2019
Certificate - SQL
MIMO
Certificate in General Studies -
JD Finish Line Academy
Certificate - Technical Support Fundamentals
Google
High School Diploma -
Lees Summit North High School