Madison Howard
Lawrenceville,GA
Summary
Results-driven Store Manager with a proven track record of exceeding sales goals and building strong customer relationships. Skilled in prospecting, cold calling, and networking to generate leads and referrals. Utilizes solution-based selling techniques to demonstrate the value of products and services. Strong negotiation skills and ability to close deals effectively. Committed to continuous learning and development to enhance sales skills and meet business objectives.
Overview
6
6
years of professional experience
Work History
Store Manager
T-Mobile
Lawrenceville, GA
08.2023 - Current
- Instill a customer-centric mindset in Mobile Experts by introducing them to the standard of prioritizing customer satisfaction.
- Observe interactions between Mobile Experts and customers for training and development purposes.
- Manage customer flow and stay updated on products, services, and promotions.
- Coach Mobile Experts on engaging with customers, establishing trust, and delivering exceptional service.
- Ensure team proficiency in store systems and corporate communications, achieve financial goals, and manage expenses efficiently.
- Oversee store operations, supervise the sales team, provide guidance, and stay informed on industry best practices.
- Foster strong relationships with Store-in-Store partner leadership and sales teams to drive successful customer outcomes and referrals.
- Interact with customers in a retail setting, create a welcoming environment, and educate them on T-Mobile products and services.
- Utilize digital tools for customer interactions, identify needs, and suggest wireless solutions.
- Continuously enhance skills to deliver top-notch customer experiences.
- Maintain follow-up with customers, develop a sales pipeline, and protect customer data.
Store Manager
Lids-Hat World
Buford, GA
04.2021 - 08.2023
- Identified customer needs and utilized solution-based selling techniques to demonstrate the value of products and services.
- Negotiated and closed deals effectively to meet or exceed sales targets.
- Developed skills in prospecting, call execution, and relationship management through training opportunities.
- Devised creative and effective sales approaches, solutions, and proposals to drive revenue.
- Managed sales funnel and generated reporting on sales activities and forecasting.
- Collaborated with business management on other duties and projects as needed to support store operations.
Sales Associate
Champs Sporting Goods
Buford, GA
08.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
Lepoma's Pizzeria
Sharpsburg, GA
06.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelors - Business Management
Georgia Gwinnett College
Skills
- Team leadership
- Prospecting
- Management
- Customer relationship
- Reporting
- Networking
- Solution-based selling
- Negotiation
- Sales force
- Development
Timeline
Store Manager
T-Mobile
08.2023 - Current
Store Manager
Lids-Hat World
04.2021 - 08.2023
Sales Associate
Champs Sporting Goods
08.2020 - 04.2021
Assistant Manager
Lepoma's Pizzeria
06.2019 - 08.2020
Bachelors - Business Management
Georgia Gwinnett College