Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Dix

Augusta,GA

Summary

Experienced professional focused on meeting or exceeding objectives seeking Senior Solution Consultant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

15
15
years of professional experience

Work History

Service Delivery Consultant Advisor

ADP - Automated Data Processing
Augusta, GA
10.2015 - Current
  • Provide Strategic Insight as Affordable Care Act expert regarding ACA eligibility, affordability, reporting, analytics, penalty management and other related HCM business practices
  • Effectively analyzing and developing solutions delivering end-to-end service model which ensured holistic value of product and other related services that impact each client's unique organization
  • Manage difficult situations by proactively validating potential issues with transparency and accountability.
  • Occasionally assist training team with creating new processes and comprehensive material for better understanding and knowledge of different facets of ACA.
  • Subject matter expert to clients within the Health Compliance platform.

Client Service Representative - Payroll

ADP - Automatic Data Processing
Augusta, GA
05.2012 - 10.2015
  • Responded to client questions regarding payroll and benefits products and provided application and product navigation support
  • Assisted clients with payroll processing and solved any issues that arose
  • Trusted advisor to ADP payroll clients and provided consultative support and recommendation on product optimization during status calls and other interactions
  • Played crucial role on complex projects, including calculation updates, special reports, tax amendments, company set up, and troubleshooting

Account Manager, Preferred Accounts

Sears Contract Sales
Augusta, GA
10.2009 - 05.2012
  • Maintained large accounts which brought in 7 millions dollars annually to company
  • Liaison for corporate and distribution centers
  • Monitored warranty claims
  • Developed strong relationships with client base that evolved into increased retention rates

Sales and Retention Specialist

Knology Cable
Augusta, GA
03.2007 - 10.2009
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Education

No Degree - Music Education/Business Management

Georgia Southern University
Statesboro, GA

Skills

  • Exceptional communication skills
  • Organizational and time management skills
  • Ability to work in team environment or independently
  • Creative problem Solver
  • Goal Oriented
  • Microsoft Office
  • Exceptional attention to detail

Timeline

Service Delivery Consultant Advisor

ADP - Automated Data Processing
10.2015 - Current

Client Service Representative - Payroll

ADP - Automatic Data Processing
05.2012 - 10.2015

Account Manager, Preferred Accounts

Sears Contract Sales
10.2009 - 05.2012

Sales and Retention Specialist

Knology Cable
03.2007 - 10.2009

No Degree - Music Education/Business Management

Georgia Southern University
Brian Dix