Tonia Clarke- Stoute
Roosevelt,NY
Summary
Dynamic Service Advisor at Levittown Ford with a proven track record in enhancing customer satisfaction and fostering long-term relationships. Skilled in effective communication and team leadership, I excel in resolving issues and maximizing profitability through exceptional service and proactive vehicle maintenance education.
Overview
8
8
years of professional experience
Work History
Service Advisor
Levittown Ford
Hicksville, NY
01.2022 - Current
- Assisted clients with inquiries related to services and provided vehicle maintenance advice.
- Scheduled service appointments to improve workflow and boost customer satisfaction.
- Recorded detailed information about customer interactions and service history in dealership management system.
- Facilitated clear communication with technicians to achieve accurate diagnosis and prompt repairs.
- Educated customers on service plans, warranty options, and vehicle care best practices.
- Resolved customer complaints promptly, improving overall customer experience ratings.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Communicated effectively with technicians to relay customer concerns and facilitate efficient repairs.
- Orchestrated efficient service schedules to meet the need of 15 plus customers per day in fast-paced environment.
Store Manager
AutoZone
Hempstead, NY
07.2018 - 12.2022
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervise guests at front counter, answering questions regarding products.
- Schedule and lead monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Manage inventory control, cash control and store opening and closing procedures.
- Recruit, interview and hire staff members who bring talent, enthusiasm
- Coach sales associates on product knowledge by using AutoZone's virtual training tools.
- Responsible for building commercial base customers and accounts.
Asistant Store Manager
AT&T Mobility
Bethpage, NY
07.2019 - 05.2020
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
No Degree - Neurobiology And Behavior
Hunter College of The City University of New York
New York, NYCore- Liberal Studies -
Manhasset High School
Manhasset, NY06.2007
Skills
- Maximizing Profitability
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Goal-oriented mindset
- Team collaboration
- Data entry
- Mechanical aptitude
- De-escalation techniques
- Calm under pressure
- Account updates
- Product recommendations
Excellent time management
Safety-conscious
Computer-savvy
Exceptional communication skills
Strong client relations
Can adapt easily to different environments (fast pace, hectic scenarios)
Customer Satisfaction
Active Listening Skills
Strong Organizational Skills
Positive Customer Experiences
Team Player
Energetic Work Attitude
Creative problem solver
Point of Sale Systems
Product Knowledge
Key Performance Indicators (KPIs)
Supervision
Team building
Leadership
Team leadership and coaching
Relationship building and management
Maximizing Profitability
References
Available Upon Request
Timeline
Service Advisor
Levittown Ford
01.2022 - Current
Asistant Store Manager
AT&T Mobility
07.2019 - 05.2020
Store Manager
AutoZone
07.2018 - 12.2022
No Degree - Neurobiology And Behavior
Hunter College of The City University of New York
Core- Liberal Studies -
Manhasset High School