Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kelly Roman

Sales Representative
San Jose,CA

Summary

Seasoned store manager with 7 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Tesla Advisor

Tesla
11.2023 - 08.2024
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Successfully sold and delivered over 250 cars with an average of 60,000 dollar transaction amount
  • Advised clients on risk management strategies to protect assets against market volatility.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Collaborated with team members to achieve monthly sales targets.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Built relationships with customers to encourage repeat business.

Sales Representative

Shane Co.
2 2023 - 11.2023
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Studio Advisor

Lucid Motors
10.2022 - 01.2023
  • Produced detailed reports outlining key issues and proposed solutions.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
  • Anticipated responses and prepared clear and articulate answers.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Provided support in negotiations and legal matters to help client negotiate complex business negotiations and legal issues.
  • Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.

Sales Representative

Sleep Number Corporation
09.2020 - 05.2022
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Store Manager

Mattress Firm
10.2017 - 03.2020
  • Oversaw, trained and encouraged staff promoting culture of efficiency and performance.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Completed monthly profit and loss performance reports.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Supervised guests at front counter, answering questions regarding products.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Education

Associate of Science - Business Administration And Management

De Anza College
Cupertino, CA
06.2022 - Current

Skills

Team leadership and coaching

Order management

Maximizing profitability

Strategic thinker

Customer Relations

Accomplishments


  • Supervised team of 24 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed 320 opportunities per month.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Achieved 120 vehicle sales in Q1 through effectively helping with Implementing new CRM software.

Languages

Tagalog (Filipino)

Timeline

Tesla Advisor

Tesla
11.2023 - 08.2024

Studio Advisor

Lucid Motors
10.2022 - 01.2023

Associate of Science - Business Administration And Management

De Anza College
06.2022 - Current

Sales Representative

Sleep Number Corporation
09.2020 - 05.2022

Store Manager

Mattress Firm
10.2017 - 03.2020

Sales Representative

Shane Co.
2 2023 - 11.2023

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Kelly RomanSales Representative