Michael Driggers

Arlington,WA

Summary

Experienced leader with a 7-year management background and a decade in customer relations spanning high-end retail, healthcare, and technology. Known for boosting organizational efficiency and surpassing financial objectives through strategic planning and data-driven decisions. Excels in sales optimization, operational improvement, and maintaining a strong focus on customer satisfaction and team empowerment. Demonstrates strong capabilities in impactful communication and fostering growth.

Overview

years of professional experience

Work History

Tesla Advisor

Tesla

Bellevue , WA

07.2024 - Current

Consistently achieve and exceed SO capture rate targets, maintaining a minimum of 30 opportunities per week.
Proactively engage pipeline prospects through tailored, personalized outreach to drive meaningful interactions.
Conduct and facilitate over 25 demo drives weekly, achieving a strong conversion rate of 15–30%.
Developed and implemented innovative customer flow strategies to enhance SO opportunity generation within the showroom.
Consistently surpass advisor KPIs, demonstrating exceptional performance and dedication to team goals.

Floor Supervisor

Burberry

Arlington, WA

10.2022 - 07.2024

Increased store sales by 28% through daily coaching and delivering performance feedback consistently to my sales team.
Fostered a positive work environment by focusing on empowering and supporting employees, leading our store to be in the top 5 percent of stores from our employee satisfaction survey results.
Proactively identify and overcome potential business headwinds with data analytics and KPI monitoring
Conduct quarterly employee evaluations and provide constructive guidance on performance improvement and long-term career development.
Scheduled staff shifts and assigned duties based on business trends to ensure maximum results on the sales floor.

Practice Manager

Aspen Dental

Charleston, SC

09.2021 - 09.2022

Consistently exceeded financial targets by 10% in a $1.5M+ office through sounds administration and fiscal operations
Supervised all administrative staff and coordinated all hiring, training, and performance management through partnership with the office’s lead Doctor
Consistently exceeded financial targets by 10% in a $1.5M+ office through sound administration and fiscal operations
Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and accurate treatment coding and insurance verifications
Complied with OSHA and HIPPA regulations

Skills

Strategic Leadership and Team Development
Business Efficiency and Workflow Optimization
Data Analytics and Financial Management
Customer Relations Management

Effective and Concise Communication
Conflict Resolution
Performance Coaching
Sales Goal Achievement

Timeline