BRIAN DOBBS
Macon
Summary
Dedicated management professional with more than 25 years of experience in the management of customer relations and technology projects for a government agency and major media technology company. Respected member and leader of operational teams for IT and customer relations departments. Managed large projects with outside clients with various budget needs. Demonstrated success in negotiating win-win compromises, developed team building programs, introduced process improvements, and assisted with the development of department policies to ensure company guidelines were adhered to.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
IT HELP DESK SUPPORT
CHSGa
Macon
12.2021 - Current
- Provides support for escalated Help Desk tickets.
- Works with a strong attention to detail, ensuring the proper prioritization and resolution of tickets, while promoting a high level of customer service.
- Assists with the support of core Microsoft, Cisco, and VMware technologies.
- Implements and documents installation or upgrade of technology.
- Responsible for the accurate documentation while maintaining a high degree of confidentiality regarding sensitive information and data pertaining to system security.
Fiber Construction Supervisor
LAMBERT CABLE
Lawrenceville
03.2020 - 10.2021
- Responsible for performing field inspections of fiber, splicing and construction work.
- Supervise, develop, and provide leadership to employees of an assigned area, department, or project.
- Review tasks and reports to ensure accuracy, completeness, and compliance.
- Implement and maintain processes to assist completion of tasks in support of an assigned area, department, or project.
- Communicate with employees, contractors, vendors, and/or customers to assist an assigned area, department, or project.
Construction Field Supervisor
CCG
Tucker
02.2018 - 03.2020
- Responsible for performing field inspections of cable/fiber/coax placement, splicing and construction work.
- Assist in building out/upgrading both underground and aerial aspects of the network.
- Completed walk-through with customers and foreman.
- Conduct pre-survey of construction packages.
- Made personal contacts with project engineers to ensure satisfaction with completed work sites.
- Read and interpret CATV construction drawings and blueprints.
- Kept all parties up to date with all progression.
- Enforced crews from in-house and sub contractions with up-to-date OSHA and safety practices within the company.
- Interacted with all personnel involved with completing projects.
- Cable Construction Group
Support Specialist/Gift card Solutions
FIRST DATA
Atlanta
11.2015 - 01.2018
- Provide support to external clients for complex issues with IT hardware and application software products.
- Manage problem recognition and resolution efforts for clients.
- Responds to any escalations to ensure client relationship remains in good standing.
- Created gift cards for new and current merchants.
- Global commerce and financial solutions company
- Successfully resolves client's issues or concerns related to hardware and software products.
- Extensive knowledge base of current available solutions and product lines.
- Discuss rates and fees for available products and funding options.
Client Success Manager
FIRST DATA
Atlanta
04.2014 - 11.2015
- Managed projects for multiple internal business product lines to assist with campaign planning to increase brand awareness.
- Conducted regular meetings with internal teams and departments to ensure thorough knowledge of available products.
- Global commerce and financial solutions company
- Assisted training specialists in the development of various training materials and methods to provide training to allow for seamless presentation of available products to external clients.
- Responsible for reviewing complex data and reporting to determine the level of success of the current campaign.
- Provided excellent customer service to all internal and external clients.
Technical Operations/Program Manager
COMCAST/XFINITY
Atlanta
06.2002 - 09.2014
- Manage scheduling for employee's proper completion of daily tasks.
- Ensure all team members were in compliance with all NCTA and FCC guidelines.
- Manage team of 25 employees, Coach and maintain document management for all performance management issues.
- Manage staff meetings, overseeing metrics, goals, and all newly released products.
- National media and Telecommunications Company
- Managed and analyzed operations and performance concerns to ensure operational efficiencies through productivity and customer satisfaction.
- Partnered with outside departments to gain vital knowledge of new technology and provide updated and current training to all team members.
- Served as project lead on assigned projects to ensure project plan and milestones were maintained throughout the project's implementation.
- Provided regular reporting to upper-level management on customer relations concerns.
- Managed property takeovers to increase revenue sales by 1.2 million.
Electronic Warfare Specialist (PO2)
UNITED STATES NAVY
San Diego
10.1995 - 04.2002
- Monitored and supported the three major subdivisions within electronic warfare: electronic attack, electronic protection, and electronic warfare.
- Branch of nations armed services
- Performed technical analysis of radar signals and systems by using data from national agencies to determine effective defensive maneuvers in case of attack.
- Evaluated and intercepted radar emissions while using computer databases to determine where emissions originated from.
- Responsible for interpreting incoming electronic signals to determine their source and location.
- Routinely worked with classified information and technical material to support national security.
- Utilized computer databases to analyze electronic intelligence.
Skills
- Microsoft Office
- Word
- Excel
- Outlook
- Power Point
- Access
- JDSU
- On-Trac
- Mobile Scout
- CSG
- Flux
- Sales Force
- MSA (Merchant Service Account Systems)
- FDPOS (First Data Point of Sales System)
- Business Trac Network System
- Service Now
Timeline
IT HELP DESK SUPPORT
CHSGa
12.2021 - Current
Fiber Construction Supervisor
LAMBERT CABLE
03.2020 - 10.2021
Construction Field Supervisor
CCG
02.2018 - 03.2020
Support Specialist/Gift card Solutions
FIRST DATA
11.2015 - 01.2018
Client Success Manager
FIRST DATA
04.2014 - 11.2015
Technical Operations/Program Manager
COMCAST/XFINITY
06.2002 - 09.2014
Electronic Warfare Specialist (PO2)
UNITED STATES NAVY
10.1995 - 04.2002