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Associate Principal Engineer

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Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses a strong background in providing exceptional technical assistance to clients and colleagues. Proficient in troubleshooting hardware, software, and networking issues while ensuring timely resolution and minimal downtime. Excellent communication and interpersonal abilities, fostering positive interactions and promoting end-user satisfaction. Adept at multitasking and prioritizing tasks in fast-paced environments, consistently maintaining a strong customer service focus. Committed to continuous learning and staying current with emerging technologies in the IT industry.

 Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. 

Dedicated IT professional with proven skills in hardware troubleshooting, technical support, and user training. Committed to enhancing user experience through effective data management and network administration.

Experienced and motivated IT Help Desk Support professional with a year of experience. Proficient in Windows Server, Cloud (Azure and Office 365), and basic networking. ITILv4 certified and working on getting an Azure certificate. Confidence in dealing with the customers and providing them with good customer service. Seeking new challenges within the IT industry to further enhance knowledge and skills.

Jorge Alejandro Jimenez Cordero

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Some College (No Degree) - Cybersecurity

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IT Help Desk Support

High School Diploma -

Some College (No Degree) - Cybersecurity

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