Brian Donado

• Addressed patient concerns and provided support to vulnerable demographics.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Developed and maintained relationships with community partners to build program scope.
• Counseled patients on health-related topics and lifestyle changes for improved well-being.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Collaborated with external organizations to coordinate health and social services.
• Set up community health education and promotion programs to reduce chronic conditions.
• Led outreach activities to target specific demographics and promote health initiatives.
• Participated in health promotion campaigns to raise awareness of health issues.
• Targeted specific community groups with wellness and disease management information.
• Create quarterly Housing reports for Community Initiative, and meet with local organizations in partnership to better serve patient population.
• Organize onsite community events, at both properties where I work as the onsite Community Health Worker.
• Oversaw 20-30 patient caseloads, on EPIC each month, allocated time in between meeting with community sponsors, patients, team meetings, and delivering items needed to patient's homes, as needed.

• Managed and responded to correspondence and inquiries from health providers and patient's family members, in efforts to evaluate how to provide stronger patient satisfaction while in the Hospital.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Handled day-to-day patient accounting processes to drive financial accuracy.
• Tracked patient medical errors, and patient demographic information, health insurance claims, and analyzed daily metric reports.
• Completed registration and patient account billing process in a efficient and cost saving manner.
• Worked as a Team-Lead, on the Corporate Registration team, trained and developed new patient access teammates, provided education on how to connect with patients and demonstrate Atrium Health core values.
• Implemented training opportunities for registrars, and patient access teammates, to facilitate better communication with clinical providers in an effort to reduce medical errors.
• Completed 10-20 patient accounts, daily and oversaw patient registration from start to end, ensured quality service was provided, and accurate co-pay amounts, insurance premiums, and ER visits were correctly billed to patient's physical mailing address.

● Partnered with local businesses to promote drug testing for employees, and
corporations in Mecklenburg county.
● Organized marketing events to promote Fastest labs services at local town
events, and different market segments in the Charlotte region.
● Planned with health officials, to ensure part of CMS staff had their annual
drug exam completed in time before the school year started (including
teachers, bus drivers, and administrative personnel).
● Worked on business growth plans, with the lead office manager to increase
company services (24/7 drug testing, off site collections, DNA/Paternity
testing, etc.)