Summary
Overview
Work History
Education
Skills
Certification
Hobbies / Interests
Timeline
Generic

Brian Downey

Winter Park,FL

Summary

Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.

Overview

12
12
years of professional experience
1
1
Certification

Work History

NOC I Technician

Summit Broadband
03.2023 - Current
  • Troubleshot hardware and software to determine and rectify network problems.
  • Worked with and familiarized myself a variety of Major Networking platforms including but not limited to: Ciena, Juniper, Raisecom, Adtran, Iphotonics, Cisco, Nokia, and Telco Layer 3 Switches.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Worked with outside vendors for fiber installations and service.
  • Supported users both local and by phone with problem resolution and education.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Supported project planning team to promptly address hardware and software problems and network emergencies.
  • Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Technical Support Representative

MCI
07.2022 - Current
  • Eagerly took part in Fiber to the home job-related training to improve my skills and expand my knowledge of Fiber to the home technology
  • Answered support calls within 10 seconds to avoid delays and abandoned calls
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

CLD-A Truck Driver

ASI
09.2020 - 07.2022
  • Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift
  • Operated special equipment to palletize freight and secure items for transport as I loaded and unloaded trucks
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Operations assistant

Complete Aire
06.2012 - 12.2016
  • Reduced financial inconsistencies, and kept track of quotes, production and material planning, and bank reconciliations
  • Reduced regulatory risks by supervising all compliance visits to ensure protocol adherence
  • Configured and maintained all POS software and data storage for the business
  • Recommended new hardware and performed all tech-related troubleshooting
  • Brought the business into the digital age with wireless thermostat installation and configuration.

Education

Bachelor of Science - Computer Science

Full Sail University
Winter Park, FL
01.2020

Skills

Working knowledge of HFC, Fiber and Copper plant

Metro-Ethernet devices and circuitry

VLAN operations

TCP/IP, PPPoE and cable modems

VoIP

DOCSIS 20/30 and Packet Cable standards

  • Network Maintenance
  • Refined system debugging skills
  • Project documentation
  • Remote access technology
  • Website and portal monitoring
  • Enterprise applications
  • System Analysis
  • Excellent communication skills
  • Disaster Recovery
  • System Monitoring
  • Ticketing Systems
  • Performance Analysis
  • Remote Access Tools
  • Network Configuration
  • Adaptability

Certification

Juniper JNCIA-Junos JNO-104 (In Progress)

Cisco CCNA 200-301 (In Progress)

Hobbies / Interests

I have a passion for playing around with my own virtual networks in tools like GNS3 and EvE-NG and also recently Junipers VSRX series of switches and cloud based solutions. 

Timeline

NOC I Technician

Summit Broadband
03.2023 - Current

Technical Support Representative

MCI
07.2022 - Current

CLD-A Truck Driver

ASI
09.2020 - 07.2022

Operations assistant

Complete Aire
06.2012 - 12.2016

Bachelor of Science - Computer Science

Full Sail University

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Brian Downey