BRIAN D. SNOW
Wilmington,USA
Summary
Highly experienced professional with expertise in data analytics, healthcare economics, IT management, and project leadership. Proven ability to implement corporate IT solutions, conduct advanced statistical analysis, and deliver impactful insights through effective reporting. Strong communication and organizational skills with a focus on delivering measurable results.
Overview
14
14
years of professional experience
Work History
Data Measurement and Reporting Senior Advisor
Express Scripts
03.2022 - Current
- Provided counsel and advice to top management on significant data measurements and reporting matters, requiring coordination across organizational units.
- Delivered analytical and operational reporting, business performance metrics, and management dashboards using portals and self-service tools.
- Designed and implemented automated solutions to drive actionable insights in collaboration with Business Analytics and IT teams.
- Guided end-user requirements to inform reporting solutions, fulfilling data and measurement requests aligned with business objectives.
- Delivered thought leadership and technical expertise across multiple disciplines to support strategic priorities.
Assoc
JPMorgan Chase
11.2019 - 02.2022
- Through Congos, SharePoint, and Access databases, provides accurate data for incoming onboarding candidates
- Provide Customer Onboarding and Persistency rates for New Hires coming into JPMorgan
- Build and maintain analyst metrics, Scorecards, and daily production
- Actively work with onboarding and Human Resources to provide active data insights into total New Hire population and understanding risk
- Insure that all current SLA are being met and exceeded through daily, weekly, and monthly reporting
- Support ongoing system upgrades through UAT testing and reporting
Informatics Sr. Analyst
CIGNA HEALTH SPRING
01.2015 - 01.2018
- Through SQL, Teradata, Excel, and SharePoint, provides accurate call list for Retention Reps to make outbound calls to customers
- Provides Customer Disenrollment and Persistency rates for various demographic groups
- Build and maintain Rep core and Capacity plan
- Plans, implements and evaluates program effectiveness, efficiency and quality of service
- Actively participates with providers to ensure maximum productivity
- Ensures that all care given and the correspondence concerning the patient is completed in a timely and efficient manner in compliance with all applicable laws and regulations
- Responsible for IT management and the process of systematics (data collection, reporting build out, reporting management)
Resource Planning Analyst
CIGNA GLOBAL HEALTH BENEFITS
01.2013 - 01.2015
- Responsible for overseeing secure data delivery, data translation
- Oversaw analytics, quality control, cross walks, and relevant data
- Identified and successfully generated product, market and geographic growth opportunities, while consistently delivered positive short-term business results
- Managed provider and payer service implementations from start to finish
- Gathered critical information from customer and internal departments to ensure that teams effectively negotiated and resolved all issues relative to the implementation process, plan process flow design and timing of deliverables
- Strong project management and customer relationship with all assigned projects
- Met all contractual goals including ASA, Service levels, and abandonment rate; resulting in saving the company 1.5 million dollars
- Calculated staffing requirements based on historical AHT and call volume data
Service Partner
Service Partner
01.2011 - 01.2013
- Worked directly with sales and Sales Force operations to coordinate opportunities between multiple departments and partners
- Liaison to business partners for sales process and data inquires and the impacts to downstream applications and/or processes through Sales Force
- In depth understanding of project management, business analysis, data analysis and data translation of healthcare EDI transactions
- Ability to formulate action plans and execute and deliver projects independently
- Solved specific health care payment and reimbursement problems through the use of custom software applications and industry standard transaction data
- Possessed an understanding of Healthcare Hospital Information Systems and Practice Management Systems workflow
- Experienced importing, exporting and manipulating data sets
Education
Master of Science - Operations Management
Wilmington University
New Castle, DE11-2010
Bachelor of Science - Management
Delaware State University
Dover, DE05-2009
Skills
- Organizational development
- Relationship building and management
- Data analytics
- Data interpretation
- Project management
- Performance analysis
- Financial analysis
- Trend analysis
- Strategic planning
Timeline
Data Measurement and Reporting Senior Advisor
Express Scripts
03.2022 - Current
Assoc
JPMorgan Chase
11.2019 - 02.2022
Informatics Sr. Analyst
CIGNA HEALTH SPRING
01.2015 - 01.2018
Resource Planning Analyst
CIGNA GLOBAL HEALTH BENEFITS
01.2013 - 01.2015
Service Partner
Service Partner
01.2011 - 01.2013
Master of Science - Operations Management
Wilmington University
Bachelor of Science - Management
Delaware State University
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