Brian Dungan
Chaska,MN
Summary
Dynamic professional with a proven track record at Tri County Water in lead generation and outreach. Skilled in verbal communication and CRM software, I successfully enhanced lead strategies and improved customer engagement. My proactive approach and strong telephone etiquette have consistently driven results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Guest Services
ASM Global
11.2019 - Current
- Participated in regular staff meetings for Target Center and US Bank Stadium, offering valuable input on improving hotel operations and guest services practices.
- Coordinated volunteer training programs to enrich their knowledge base and improve overall guest services within the museum setting.
- Assisted in the development of training materials to ensure consistent guest services standards across all staff members.
- Increased customer satisfaction by implementing new guest services initiatives and staff training programs.
Lead Generator
Tri County Water
01.2025 - 11.2025
- Conducted research to identify potential leads and target markets.
- Assisted in creating engaging content for outreach campaigns.
- Utilized CRM software to track interactions and manage lead data.
- Collaborated with team members to refine lead generation strategies.
Premium Dining Service
Delaware North
04.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Professional Studies Minor, Political Silence
Winona State University
Winona, MN01-2013
Skills
- Telephone and email etiquette
- Verbal and written communication
- Outbound calling
- Appointment scheduling
Timeline
Lead Generator
Tri County Water
01.2025 - 11.2025
Premium Dining Service
Delaware North
04.2023 - 09.2023
Guest Services
ASM Global
11.2019 - Current
Bachelor of Science - Professional Studies Minor, Political Silence
Winona State University