Retail store support
Brian Duong
Technical Specialist - Business Administration Association
La Verne,CA
Summary
Hardworking Student offering work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Technical Support Specialist
Cooler Master
Claremont, CA
08.2022 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolving numerous tickets and RMA each day.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
Client Service Professional
H&R Block
Montclair, CA
01.2022 - 04.2022
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Handle client exits by ensuring all current and future needs are met
- Maintain office cleanliness and organization of resources with team members
Education
Associate of Science - Business Administration
Citrus College
Glendora, CA 08.2019 - 03.2023
High School Diploma -
Bonita High School
La Verne 08.2015 - 07.2019
Skills
MS Office
Office administration
Hardware and software installation
Documentation and control
Technical issues analysis
Ticket support system management
Desktop support
Certification
Certified Technical Support Specialist, Google
04-2023
Timeline
Certified Technical Support Specialist, Google
04-2023
Technical Support Specialist
Cooler Master
08.2022 - Current
Client Service Professional
H&R Block
01.2022 - 04.2022
Associate of Science - Business Administration
Citrus College
08.2019 - 03.2023
High School Diploma -
Bonita High School
08.2015 - 07.2019
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