Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Raymundo Carrasco

Bronx

Summary

Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Best Buy
03.2023 - 02.2026
  • Delivered tier 1 technical support to 30 to 50 users per shift in a dynamic service environment.
  • Monitored and resolved 5–10+ concurrent tickets, maintaining exceptional service quality and attention to detail.
  • Guided users through device onboarding, ensuring optimal configuration and functionality.
  • Analyzed and tackled complex issues, providing thorough handoff documentation to enhance communication with higher-tier support teams.
  • Troubleshot and rectified startup problems and application crashes to enhance system performance and reliability.
  • Managed documents, emails, and schedules through Microsoft 365 Suite, facilitating teamwork and problem-solving initiatives.
  • Analyzed and refined troubleshooting workflows, leading to a 25% improvement in average resolution time.
  • Developed and executed strategies for proper documentation and user training, achieving a 20% reduction in repeat events.
  • Implemented strategies to achieve 90–95% first contact resolution for customer complaints, minimizing repeat requests.
  • Implemented structured troubleshooting logs to efficiently track and resolve over 1000 support tickets annually.
  • Facilitated effective use of ticketing system to address customer issues promptly while maintaining workflow priorities.
  • Diagnosed and resolved connectivity and audio issues for users of collaboration tools, enhancing overall user experience and productivity.
  • Managed image configuration and deployment processes for 100+ endpoint devices monthly, facilitating full operational readiness for users.

Education

Associates of Science -

Borough Of Manhattan Community College
New York

Skills

  • Data Management, Data Coordination, Customer Support, Interpersonal Skills, Developed Communication Aptitude, Product Expertise, Cash Handling, Clerical skills, POS Systems, Sales Tracking, Retail Sales, Inventory Management, Client Relations
  • CSS, HTML, C, JavaScript, 3D Modeling, GitHub, Microsoft Office Suite, Personal computer diagnostic and repair, Google Play Store, Apple Store, MacOS, Windows OS, Zoom, Slack

Certification

CompTia+ (In Progress)

LANGUAGES

Spanish
English

Timeline

Technical Support Specialist

Best Buy
03.2023 - 02.2026

Associates of Science -

Borough Of Manhattan Community College