Brian Dykes
Elmhurst,IL
Summary
Results-driven professional committed to client success, with a focus on exceptional customer service, effective troubleshooting, and innovative solutions.
Overview
31
31
years of professional experience
Work History
Caregiver
Career Break
Homewood, IL
10.2024 - Current
- Paused career in information technology to provide dedicated caregiving support for a family member during a health crisis.
- Conducted testing of emerging trends and features in IT through a personal hypervisor lab instance.
Senior Systems Engineer
Rehmann
Grandville, MI, USA
02.2022 - 10.2024
- Directed backup engineering efforts for all clients within Rehmann's managed backup group.
- Enhanced backup job success rate from 84.7% to 99.5% within two months.
- Enhanced operational efficiency by reducing backup ticket closure time from 8.7 days to under 1 day.
- Developed and implemented a new backup solution for Rehmann clients using Veeam, overseeing the migration of over sixty clients from Carbonite to Veeam within eight months.
Customer Engineer L2
Rehmann
Granville, MI
09.2021 - 02.2022
- Part of the Rehmann Technology Services Support team.
- Delivered level 2 support for multiple companies across Michigan, ensuring efficient desktop, Windows server, and application functionality.
- Optimized troubleshooting processes to enhance response times for customer inquiries and service requests.
- Guided junior engineers in skill enhancement and implementation of best practices for customer service delivery.
Customer Engineer
VAST (formally known as dcVAST)
Downers Grove, IL, USA
05.2013 - 03.2020
- Part of the VAST customer support team as a professional services engineer.
- Assisted in planning, designing, and installing Veritas, Veeam, and Microsoft solutions. Supported configuration and documentation processes for multiple projects. Collaborated with teams to ensure project objectives were met.
- Oversaw management of enterprise vault, Exchange, Windows Server, Azure, and Veeam for multiple clients.
- Served as support engineer for clients utilizing Veeam, Veritas, and Microsoft products.
IT Manager
Huck Bouma PC
Wheaton, IL, USA
06.2011 - 05.2013
- Sole IT support employee for the largest law firm in DuPage County, IL.
- Assisted 70 employees with daily IT support. Facilitated budgeting for IT hardware and software purchases. Supported contract renewals and IT project management.
- Oversaw IT project management for the organization. Led migration from on-premise Exchange system to Office 365. Directed development of a new company website. Negotiated internet provider and copier/printer contracts to enhance ROI.
Systems Administrator
V3 Companies
Woodridge, IL, USA
01.1995 - 01.2011
- Supported IT infrastructure and services to enhance operational efficiency for a $42M consulting firm with 400 employees in four states, including Canada and Saudi Arabia.
- Performed comprehensive maintenance on IT systems, focusing on reliability and performance.
Education
Some College (No Degree) - Computer Science, Mathematics, Philosophy
Roosevelt University
Chicago, ILSome College (No Degree) - Architectural Drafting
South Suburban College
South Holland, IL01-1988
Skills
- Veritas Certified Specialist: Enterprise Vault, Backup Exec
- Veritas Sales Expert: Information Map, Data Insight, EVCloud
- Veeam VCME 95 certification
- Windows Server and Desktop OS support
- MFA tools, ConnectWise, IT Glue, KnowBe4, OKTA, Backup Radar
- Desktop hardware and application support
- Microsoft cloud applications: Azure, Office 365, Sharepoint, Teams
- On-premises server applications: MSSQL, IIS, WSUS, Active Directory, SCCM
- Hypervisor support: Microsoft Hyper-V, VMWare
- Workstation and printer support
- SAN data storage support
- Networking and Security support
Timeline
Caregiver
Career Break
10.2024 - Current
Senior Systems Engineer
Rehmann
02.2022 - 10.2024
Customer Engineer L2
Rehmann
09.2021 - 02.2022
Customer Engineer
VAST (formally known as dcVAST)
05.2013 - 03.2020
IT Manager
Huck Bouma PC
06.2011 - 05.2013
Systems Administrator
V3 Companies
01.1995 - 01.2011
Some College (No Degree) - Computer Science, Mathematics, Philosophy
Roosevelt University
Some College (No Degree) - Architectural Drafting
South Suburban College