Summary
Overview
Work History
Education
Skills
Technical Summary
Quote
References
Timeline
Generic

Gregory J. Martin, Jr.

Dauphin,PA

Summary

Dynamic IT Infrastructure Specialist with extensive experience at Capital Blue Cross, excelling in server administration and disaster recovery planning. Proven ability to enhance network performance and streamline processes, leveraging VMware management and effective communication skills to drive efficiency and support critical applications. Committed to delivering innovative IT solutions that ensure business continuity.

Overview

21
21
years of professional experience

Work History

IT Infrastructure Specialist

Capital Blue Cross
Harrisburg, PA
03.2018 - Current
  • Administered server environments using virtualization tools and monitoring systems.
  • Provided technical support for hardware and software issues across departments.
  • Developed documentation for infrastructure processes and standard operating procedures.
  • Coordinated disaster recovery plans to maintain business continuity in emergencies.
  • Identified areas where existing processes could be improved or automated.
  • Installed and configured Windows Server hardware, software, and network components.
  • Evaluated and monitored network performance and maintenance.
  • Implemented improvements and restructuring for applications and processes to increase efficiency.
  • Managed VMware infrastructure and virtual machine deployments.
  • Monitored system performance and resolved issues to ensure continuous operations.
  • Developed documentation for processes, configurations, and troubleshooting procedures.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.

IT Analyst II

F&M Trust
Chambersburg, PA
01.2016 - 03.2018
  • Supported 260 end users in a helpdesk support position, which included support for PCs, laptops, servers, printers, and other peripherals
  • Configured PCs using Norton Ghost images
  • Helped maintain, install, and configure Windows 7 and Windows 10 PCs and laptops, including Surface Pro 4
  • Installed and configured Windows Server 2008 R2 and Windows Server 2012 R2 for the bank
  • Maintained company backups using Backup Exec
  • Routine quarterly testing from our DR site using Backup Exec was performed to make sure that data was able to be retrieved and restored from that location
  • Used Trend Micro for anti-virus and device control on PCs
  • Installed updated software for laptop encryption that supported Windows 10 on one of our servers using Trend Micro Full Disk Encryption solution, then rolled out the updated agent to those laptops that needed it
  • Reviewed syslog events when they occurred to make sure that the bank remained secure
  • Performed monthly Phishing tests with employees from our bank using TraceSecurity to see how vulnerable the bank was with employees clicking on links in emails that were sent out to them
  • Tested scanners using software utility to make sure they were fully functional for customers
  • Used Avaya phone system console to reset services and/or reboot SRG devices for branches as needed when there were known phone issues
  • Responsible for gathering information from various departments for our DR response plan and finalizing the plan for our IT director to present to the board
  • Created and maintained knowledge base for common issues that have been experienced within the technology department and distributed that information using Evernote to share with fellow IT department technicians
  • Responsible for adding, deleting, and changes for users in Active Directory
  • Used Track-It helpdesk software solution to keep track of work orders
  • Administered Exchange licenses and maintained email system using Office 365’s administrator console
  • Updated software applications as required during off-hours, tested to make sure that software was functional following updates

Desktop Support Technician

PA Turnpike Commission
Harrisburg, PA
01.2015 - 01.2016
  • Supported 1,000 end users in a tier II helpdesk support role
  • Used SCCM to deploy software and to image new PCs and laptops
  • Utilized ServiceNow to keep record of support tickets
  • Maintained and entered assets into ServiceNow
  • Experience with troubleshooting various Microsoft Outlook 2010 and 2013 issues
  • Recreation of email profiles on client machines

Technology Advancement Officer

Integrity Bank
Camp Hill, PA
01.2010 - 01.2015
  • Supported all aspects of bank network by troubleshooting, patching servers/workstations, and performing routine maintenance for bank applications
  • Researched various IT solutions for the bank, obtained quotes, discussed solutions with management and implemented approved solutions
  • Assisted in migrating users to various IT software and/or hardware solutions (i.e. Microsoft Hosted Exchange, Cisco Phone System, Windows 7, Windows Server 2008)
  • Helped implement installation and configuration of web filter, IDS, patch management, backup solution, remote desktop software, anti-virus software, hosted Exchange, and phone system
  • Maintained and helped configure hosted Exchange through 3rd party web console
  • Monitored spam folder within the company and was responsible for troubleshooting issues with email
  • Setup ActiveSync and pushed policies on mobile devices for company email accessibility.
  • Checked status and logged results of all daily backup jobs and performed weekly restores of data to test and verify backup consistency
  • Monitored network logs, including Kaseya patch management and hardware alerts, Firewall alerts, event logs
  • Implemented and installed Snort IDS (Intrusion Detection System)
  • Installed FOG imaging server using Linux Ubuntu Server 12.4 to create and deploy images of Windows operating systems
  • Managed building and rebuilding all servers and workstations as needed including installation of all software and hardware
  • Utilized Active Directory for setup of network users
  • Worked with Manage Engine Firewall Analyzer to maintain and monitor security of network traffic to and from the Firewall
  • Helped to create policies and procedures for all IT related functions
  • Implemented DR testing and reviews on a yearly basis

Network Technician

St. Stephen’s Episcopal School
Harrisburg, PA
01.2006 - 12.2011
  • Maintained an Apple network so that Internet connections would be available to teachers throughout the school year
  • Configured network security using encryption for access to the network
  • Worked with Apple base stations (routers) to provide wireless Internet connection throughout the school
  • Installed Windows XP, AVS Virus Protection, and drivers for NIC cards for 20 computers
  • Used Ethernet cables to connect the computers to the network via a switch and an Ethernet connection from the wall

Tier II Helpdesk for Protection From Abuse Database (PFAD) Web Application

Adept Consulting
01.2010 - 12.2010
  • Company Overview: working for Pennsylvania Coalition Against Domestic Violence
  • Supported approximately 10,000 users statewide consisting of state police, attorneys, court administration, and judges by troubleshooting computer issues related to the database
  • Used remote access software to gain access to user’s computers to troubleshoot issues related to the PFAD
  • Logged trouble tickets into Remedy helpdesk software for the state police
  • Maintained daily tape backup of the PFAD application
  • Working for Pennsylvania Coalition Against Domestic Violence

IT and Telecommunications Specialist

Pennsy Supply
Harrisburg, PA
01.2005 - 12.2009
  • Provided tier II technical support to approximately 1,000 users
  • Used Trak-it helpdesk software and Altiris helpdesk software to log trouble tickets
  • Created knowledge base of information for network technicians
  • Installed and maintained hardware and software applications
  • Prepared daily tape backups
  • Implemented and administrated OnBase document storage database
  • Configured PC’s to use the OnBase thick and thin clients
  • Administered and maintained Blackberry Enterprise Server
  • Solved cell phone, Blackberry and Avaya IP office phone problems
  • Added/removed landline and cell phone service as needed
  • Added/removed data lines (T1, DSL, and FIOS) as needed
  • Maintained PBX phone system and IP Office phone systems
  • Reviewed cell phone and landline bills monthly to analyze cost savings and to verify charges were correct on the bills
  • Kept a record of all company cell phones and landlines

Education

MCP Certification -

ComputerTraining.com
Mechanicsburg, PA
10.2001

Skills

  • Sonicwall
  • Cisco Routers
  • Black Box Switches
  • HP Procurve Switches
  • Cisco ASA Firewalls
  • Buffalo NAS Devices
  • Dell PowerEdge Servers
  • Hewlett Packard Proliant Servers
  • Hewlett Packard Autoloader Tape Drives
  • Iprism Web Filter
  • Barracuda Backup Appliance
  • Backup Exec Backup Appliance
  • Cisco IP Phones
  • Fujitsu Scanners
  • NIC Cards
  • Memory
  • Video Cards
  • APC Battery Backup Units
  • Apple Base Stations
  • Macbook Laptop Computers
  • Apple E-Mac Desktop Computers
  • Dell Desktop/Laptop Computers
  • Hewlett Packard Desktop/Laptop Computers
  • HP Printers
  • Kyocera Printers
  • Konica Minolta Printers
  • Lenovo Thinkpad
  • Lenovo M83 Mini Desktop Computers
  • Panini scanners
  • Canon scanners
  • Windows 7
  • Windows 10
  • Windows Server 2003
  • Windows Server 2008
  • Apple Jaguar 1024
  • Tiger OS 104
  • Linux Ubuntu Server
  • Linux OS
  • WebEx
  • Remote Desktop Connection (RDC)
  • Dameware Remote Software
  • Proxy
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Visio
  • Adobe Acrobat
  • Citrix
  • Citrix Management Console
  • VERITAS Backup Exec
  • Viewpoint Accounting Software
  • OnBase
  • SonicWall Global VPN Client
  • Cisco VPN Client Software
  • Active Directory
  • VZAccess Manager
  • Sprint/Nextel Web Portal
  • Verizon Enterprise Manager
  • Blackberry Enterprise Server Software
  • Trak-It GPS Software
  • Avaya Call Center
  • Voicemail Pro
  • Nortel PBX
  • 3COM IP NBX Phone Software
  • Iwatsu Programmer Software
  • Cisco Unified CM Administration
  • Cisco Unity Connection Administration
  • Mcafee Antivirus Software
  • Norton Antivirus Software
  • AVS Antivirus Software
  • Symantec Antivirus Software
  • Sophos Antivirus Software
  • AdAware Anti-spyware Software
  • Altiris Helpdesk Software
  • Remedy Helpdesk Software
  • Trak-It Helpdesk Software
  • Kaseya Patch Management
  • Bankway Core Banking Software
  • LaserPro Lending Software
  • Smarter Starter Check Printing Software
  • Image Centre Check Imaging Software
  • Calyx Mortgage Software
  • SecureZIP Email Encryption Software
  • TrueCrypt Laptop Encryption Software
  • ManageEngine Firewall Analyzer
  • Iprism Administration Console
  • Sophos Antivirus Administration Console
  • Cisco ASDM-IDM Launcher Software
  • SCCM
  • ServiceNow
  • IBS Host Core Banking Software
  • TellerInsight
  • Trend Micro Full Disk Encryption Software
  • Vid Center
  • Virtualization management
  • Server administration
  • Disaster recovery
  • Network performance tuning
  • Technical documentation
  • Process improvement
  • IT support coordination
  • System troubleshooting
  • Active Directory management
  • Software deployment
  • Problem solving
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Windows operating system
  • System monitoring
  • Performance tuning
  • Hardware troubleshooting
  • Data center operations
  • Disaster recovery planning
  • Incident management
  • Virtualization technologies
  • Application deployment
  • VMware management
  • Windows Server configuration
  • Technical support
  • Documentation development
  • VMware vSphere administration

Technical Summary

Sonicwall, Cisco Routers, Black Box Switches, HP Procurve Switches, Cisco ASA Firewalls, Buffalo NAS Devices, Dell PowerEdge Servers, Hewlett Packard Proliant Servers, Hewlett Packard Autoloader Tape Drives, Iprism Web Filter, Barracuda Backup Appliance, Backup Exec Backup Appliance, Cisco IP Phones, Fujitsu Scanners, NIC Cards, Memory, Video Cards, APC Battery Backup Units, Apple Base Stations, Macbook Laptop Computers, Apple E-Mac Desktop Computers, Dell Desktop/Laptop Computers, Hewlett Packard Desktop/Laptop Computers, HP Printers, Kyocera Printers, Konica Minolta Printers, Lenovo Thinkpad, Lenovo M83 Mini Desktop Computers, Panini scanners, Canon scanners, Windows 7, Windows 10, Windows Server 2003, Windows Server 2008, Apple Jaguar 10.2.4 and Tiger OS 10.4, Linux Ubuntu Server and OS, WebEx, Remote Desktop Connection (RDC), Dameware Remote Software, Proxy, Microsoft Word, Excel, PowerPoint, Outlook, Visio, Adobe Acrobat, Citrix (Version 1.8 and 4.0), Citrix Management Console, VERITAS Backup Exec Version 10 and Backup Exec 2014/2015, Viewpoint Accounting Software, OnBase, SonicWall Global VPN Client and Management Interface, Cisco VPN Client Software, Active Directory, VZAccess Manager (Verizon Aircards), Sprint/Nextel Web Portal (Manage Cell Phones and Aircards), Verizon Enterprise Manager (Manage Cell Phones, Aircards, and Landlines), Blackberry Enterprise Server Software, Trak-It GPS Software, Avaya Call Center and Voicemail Pro, Nortel PBX, 3COM IP NBX Phone Software, Iwatsu Programmer Software, Cisco Unified CM Administration, Cisco Unity Connection Administration, Mcafee Antivirus Software, Norton Antivirus Software, AVS Antivirus Software, Symantec Antivirus Software, Sophos Antivirus Software, AdAware Anti-spyware Software, Altiris Helpdesk Software, Remedy Helpdesk Software, Trak-It Helpdesk Software, Kaseya Patch Management and Helpdesk Software, Bankway Core Banking Software, LaserPro Lending Software, Smarter Starter Check Printing Software, Image Centre Check Imaging Software, Calyx Mortgage Software, SecureZIP Email Encryption Software, TrueCrypt Laptop Encryption Software, ManageEngine Firewall Analyzer, Iprism Administration Console, Sophos Antivirus Administration Console, Cisco ASDM-IDM Launcher Software, SCCM, ServiceNow, IBS Host Core Banking Software, TellerInsight, Trend Micro Full Disk Encryption Software, Vid Center and Ops Center Security Software, Command Alkon Software, OnBase, Bankway, Image Centre, Smarter Starter, Calyx Mortgage Software, LaserPro Lending Software, IBS Insight Banking Software, TellerInsight, Outlook Email Signature, Zix Email Encryption, TCP/IP, Appletalk, LAN/WAN, DHCP, DNS, Active Directory, Issues Related to PCs, Servers, Printers, Scanners, Internet, Network Connections, Microsoft Office, Viewpoint Accounting Software, Blackberry Support, Cell Phone Support, Voice/Data Lines, Microsoft Exchange, Password Resets, Virtual Private Network (VPN) connections

Quote

The best preparation for tomorrow's work is to do your work as well as you can today.

References

References available upon request.

Timeline

IT Infrastructure Specialist

Capital Blue Cross
03.2018 - Current

IT Analyst II

F&M Trust
01.2016 - 03.2018

Desktop Support Technician

PA Turnpike Commission
01.2015 - 01.2016

Technology Advancement Officer

Integrity Bank
01.2010 - 01.2015

Tier II Helpdesk for Protection From Abuse Database (PFAD) Web Application

Adept Consulting
01.2010 - 12.2010

Network Technician

St. Stephen’s Episcopal School
01.2006 - 12.2011

IT and Telecommunications Specialist

Pennsy Supply
01.2005 - 12.2009

MCP Certification -

ComputerTraining.com

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Gregory J. Martin, Jr.