IT Infrastructure & Network Engineer skilled in driving technology deployments and optimizing cloud solutions for small and mid-sized businesses. Proven track record in enhancing security and performance through effective management of Microsoft 365, Azure, and sophisticated network infrastructures.
Overview
8
8
years of professional experience
Work History
IT Infrastructure & Network Engineer
Teamlogic IT
Sarasota, Fl
12.2025 - Current
Provide Tier 2 and Tier 3 infrastructure support for small and mid-sized business clients across Windows, Microsoft 365, Azure, networking, and cybersecurity platforms.
Deploy, configure, and maintain Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, OneDrive, Intune, and Conditional Access policies.
Manage Azure infrastructure including virtual machines, virtual networks, Azure Virtual Desktop (AVD), storage accounts, VPN connectivity, and resource group administration.
Implement and support endpoint management solutions using Microsoft Intune, Windows Autopilot, and NinjaOne RMM for device deployment, compliance, patch management, and remote administration.
Configure and troubleshoot network infrastructure including VLANs, routing, switching, wireless networks, site-to-site VPNs, and firewall policies.
Administer and support SonicWall, UniFi, and Fortinet network environments, including firewall configuration, security policies, content filtering, and remote access VPN solutions.
Lead client onboarding and offboarding projects, including tenant migrations, workstation deployments, security tool implementation, and documentation creation.
Deploy and manage cybersecurity solutions including Huntress, DNS filtering, endpoint detection and response (EDR), multi-factor authentication (MFA), and email security platforms.
Perform server administration and maintenance for Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file services, and virtualization platforms.
Design and implement network segmentation using VLANs and security best practices to improve performance, reliability, and security.
Create technical documentation, standard operating procedures, network diagrams, and client environment inventories.
Troubleshoot complex infrastructure, connectivity, authentication, and performance issues while coordinating with vendors and client stakeholders to ensure timely resolution.
Support cloud migration initiatives involving Microsoft 365, Azure, SharePoint Online, and hybrid infrastructure environments.
Utilize PowerShell scripting and automation tools to streamline administrative tasks, software deployment, and system management.
IT Operations Specialist
Benderson Development
Sarasota, Fl
12.2023 - 01.2026
Lead daily IT helpdesk operations for the Florida corporate office, providing prompt and effective support across all departments.
Manage and resolve support requests using a structured ticketing system, ensuring thorough documentation and follow-up.
Review and handle daily security exceptions for user accounts and network resources, maintaining compliance and operational security.
Configure, deploy, and troubleshoot Cisco access points to ensure strong and reliable wireless network coverage.
Set up, manage, and activate network ports and switches to maintain seamless connectivity for all users and devices.
Collaborate with cross-functional teams to support ongoing IT initiatives and enhance overall network performance.
IT Consultant (volunteer / Freelance)
Nate’s Honor Animal Rescue
Bradenton, Fl
12.2023 - 01.2025
Spearheaded the migration from legacy IPitomy phone system to Microsoft Teams Phone, including number porting, auto attendants, call queues, and resource accounts to improve call flow and staff efficiency.
Configured and deployed Microsoft Intune for endpoint management, enabling policy deployment, application installation, and remote device support.
Assisted with network design and troubleshooting, including VLAN planning, device enrollment, and ensuring secure, reliable connectivity across campus.
Acted as the primary IT point of contact, coordinating with leadership, staff, and vendors to streamline operations and modernize technology infrastructure.
Provided staff training and documentation on new systems, ensuring smooth adoption and minimal downtime.
Associate Operations Engineer - Network Services
Jackson Hewitt Tax Service
Sarasota, Fl
01.2022 - 12.2023
Track and document cases in a helpdesk ticketing system.
Effectively troubleshoot and resolve cases according to established procedures.
Escalate unresolved issues in a timely fashion and own cases to resolution.
Administer provisioning and de-provisioning of users according to business procedures and SLAs.
Provided desktop, mobile device, network, VPN, and application support.
Performed scheduled system maintenance, upgrades, and troubleshooting activities.
Service Desk Technician
Lauvers POS Systems
Lincoln Park, Mi
05.2020 - 03.2021
Customer support calls using a ticketing system.
Reimage laptops and desktops with Windows OS.
Field IT work included Cat5e cable routing, computer repairs, modem replacement, and software installation.
Warehouse Chief / Non-Commissioned Officer
United States Marine Corps
Camp Pendleton, Ca
06.2018 - 05.2020
Entrusted with the authority and Title warehouse chief in Okinawa, Japan, and Camp Pendleton, California to receive, store, and distribute over 10 million dollars’ worth of military gear annually.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Phoenix, Arizona
12-2024
Associate of Arts - Information Assurance and Security
University of Phoenix
Phoenix, Arizona
12-2019
Skills
Microsoft Azure
Azure Virtual Desktop (AVD)
Microsoft 365
Entra ID (Azure AD)
Microsoft Intune
Windows Autopilot
NinjaOne RMM
VLANs
VPNs
Routing
Switching
TCP/IP
DNS
DHCP
Wireless Networking
SonicWall
Fortinet
UniFi
Huntress
MFA
DNS Filtering
EDR
Windows Server
Active Directory
Group Policy
Hyper-V
VMware
Exchange Online
SharePoint Online
OneDrive
Microsoft Teams Phone
PowerShell
ConnectWise
Ticketing Systems
Remote Support Platforms
Certifications Professional Development
Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft, 04/01/26, MS1101195866
AWS Technical Essentials, Amazon Web Services (AWS)
NinjaOne Technician, NinjaOne
Nerdio Associate, Nerdio, 12/01/25
Nerdio Manager for MSP, Nerdio, 12/01/25
Information Assurance and Security Certificate, University of Phoenix, 01/01/22
Timeline
IT Infrastructure & Network Engineer
Teamlogic IT
12.2025 - Current
IT Operations Specialist
Benderson Development
12.2023 - 01.2026
IT Consultant (volunteer / Freelance)
Nate’s Honor Animal Rescue
12.2023 - 01.2025
Associate Operations Engineer - Network Services
Jackson Hewitt Tax Service
01.2022 - 12.2023
Service Desk Technician
Lauvers POS Systems
05.2020 - 03.2021
Warehouse Chief / Non-Commissioned Officer
United States Marine Corps
06.2018 - 05.2020
Bachelor of Science - Cybersecurity
University of Phoenix
Associate of Arts - Information Assurance and Security