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Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced Independent All-Lines Insurance Adjuster since 2017. With 20+ years professional background in Auto, Mortgage, Loss Mitigation, Modification Underwriting, Collections, Customer Service & Leadership/Supervisor roles. Along with being an Active: Authorized / Bonded Texas Notary as of 01/08/2021 - 01/08/2029, FEMA FCN#0070012675 :01/30/2025-06/30/2026, Texas General Agent License & All Lines Adjuster Licenses in multiple states. Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.

Detail-oriented and client-focused Claims Manager/Adjuster with exemplary customer service, negotiation, crisis communication and analytical skills. Experience within the liability and catastrophe insurance claim arena coupled with expertise in providing seamless insurance claim support and customer service. History of representing employers with a highly professional image through client contact and proactive phone communication. Reputation for avoiding conflict by demonstrating compassion and empathy. Background of carefully investigating situations and providing above average solutions. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

I have over 15 years of estimating experience. I have been working as a Team Manager on a deployment through another IA Firm for the past two years. I have extensive knowledge of claims handling and with Liability determination. I am able to develop Younger, less experienced adjuster and have them reach their full potential. I am always listening and looking for ways to improve the process in order to thing run more stream lined. I am also an experienced Auto Claims Adjuster with a 5-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed with the ability to handle irate customers with ease and professionalism. I have been I-CAR certified in Body Repair, Structural Repair, Refinish and welding. I have been ASE Auto and light truck certified. I am highly experienced with all parts of the repair process. I have worked in a mechanics and radiator repair shop from the time I was 15 till I opened a body shop. I owned and operated this shop for 13 years. I sold the shop after building the business to 1.5 million in sales in my final year. I have years of experience handling Vehicle owners and shop reps. I know when things are related and when to say no to unrelated repairs. I have been used as an expert witness and I have been used as for fraud detection expert. I am very well qualified for this type of job. I work hard but I still play well with others. I am a team player. I am happy to help others with difficult situations and can help others not take the job personal. Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations.

Brian Edwards

Summary

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Work History

Virtual Estimator, Agent Advocate, Total Loss, Auto

Claims Specialists

Education

Certificate - Pre-Apprentice

New Adjuster Training Program 40-Hour -

Professional Scoping & Xactimate 40-Hour -

Texas License -

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Virtual Estimator, Agent Advocate, Total Loss, Auto

Claims Specialists

New Adjuster Training Program 40-Hour -

Professional Scoping & Xactimate 40-Hour -

Texas License -

Certificate - Pre-Apprentice

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