MAKAYLA SONG
AAA
Wildwood,MO
1
Certification
8
years of professional experience
Results-oriented professional with a strong background in driving project success and enhancing operational efficiency. Skilled in developing innovative solutions that foster client and organizational success. Focused on building strong relationships and contributing to team goals while pursuing continuous growth.
Work History
Auto Total Loss Adjuster
1 Year 10 Months- Handled total loss vehicles and guided insureds through claim process to ensure clarity and support
- Ensured clear and professional communication with clients through various channels through email, phone, and letters
- Collaborated with auto body shops, appraisers, rental companies, and insurance departments to deliver exceptional service
- Handled various responsibilities while maintaining composure in stressful situations with accuracy and efficiency
- Maintained composure and compassion while communicating challenging information to members
- Maintained composure and compassion when relaying difficult information to members
- Worked between several internet interfaces to accomplish claim completion
- Documented state guidelines and regulations in detail of state guidelines and regulations
- Kept detailed notes of state guidelines and regulations
Member Specialist
2 Years 2 Months- Obtained personal lines insurance license to facilitate customer coverage options.
- Customer service and communication through phone, email and personal interactions
- Provided quick and accurate service during high-stress situations.
- Provided customer service and communication through phone, email, and in-person interactions, fostering positive relationships
- Navigated service portals such as MRM, Workday, and TST to enhance operational effectiveness.
- Take photos for passports and international drivers permits for members of all ages
- Experience with different service portals like MRM, Workday, and TST
- Developed and implemented techniques to maintain a healthy work environment at ACMO Headquarters, enhancing team morale
Studio Coordinator
2 Years 11 Months- Implemented lesson plans for classes of varying experience levels, ages 3-17, fostering skill development
- Implemented lesson plans for several classes of different experience levels ages 3-17
- Created visual content for social media platforms to attract audience engagement.
- Coordinated shows, managing schedules and equipment logistics to ensure smooth event execution
- Delivered customer service and communication through phone, email, and in-person interactions, enhancing client satisfaction
- Experience with Zendesk, Pike 13, Dialpad, and proficient in all Microsoft and Google applications
Sales Associate
1 Year 11 Months- Monitored sales team performance, providing feedback that guided improvement strategies
- Promoted brand awareness and utilized network connections to increase brand development
- Promoted brand awareness through network connections, enhancing brand visibility and engagement
Education
B.A. - Liberal Arts
- Awarded Best Creative Writer 2021
Skills
Licensed adjuster
Claims process training
Experience in claims management
Licensed insurance professional
Customer service excellence
Task prioritization
Effective analytical skills
Team leadership
Sales experience
Verbal and written communication
Empathetic communication
Strong work ethic
Motivated and resourceful
Certification
Insurance License, Adjuster License
Special Skills and Accomplishments
- Music and Arts
- Acquired Skills
Awards
- Artwork exhibited at St. Louis Artist Guild Gallery 2017
- Outstanding Achievement Award in Creative Writing through Missouri Baptist University 2021
Publications
- Published Author in the Annual Sycamore Collective Works through St. Louis Community College 2018
Timeline
Auto Total Loss Adjuster
AAA
11.2024 - CurrentRead More
Member Specialist
AAA
09.2022 - 11.2024Read More
Studio Coordinator
School of Rock
11.2019 - 10.2022Read More
Sales Associate
Old Navy
02.2019 - 01.2021Read More
Missouri Baptist University
B.A. from Liberal Arts
Read More