Job Kazenga
Allen,TX
Summary
Independent Adjuster here who understands the relationship between you, the adjusting firm, and your client, the insurance carrier! My services encompass quick response times, great customer service, consistently updated status reports, comprehensive photo reports, and detailed estimates. My commitment to delivering top-notch work will contribute to strengthening your client relationships
Overview
1
1
Certification
Work History
Auto Total Loss Adjuster
E.A. Renfroe
Birmingham, AL
- Delivered exemplary customer service with a sense of urgency for vehicles that were deemed a total loss for State Farm Policyholders and Claimants
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes
- Reviewed and investigated auto policies, endorsements, DMV reports, police reports, auto valuations, estimates, receipts, invoices and state specifics regulations in a timely manner to devise fair and cost-effective settlements, resulting in a 70% decrease in department of insurance complaints.
External Claims Task Assistant
E.A. Renfroe
Birmingham, AL
- Professionally contacted, interviewed and obtained facts of loss from Insureds, Claimants, and Witnesses involved in vehicle related losses for State Farm
- Accurately documented the loss, set up rental reservations and addressed immediate questions regarding the claims process to maintain customer satisfaction and loyalty
- Thoroughly explained policies, procedures, claim process and answered inquiries regarding automobile claims to ensure customer expectations were consistently met.
Property Desk Adjuster
FKS Insurance Services
Gainesville, FL
- Worked a 1099 contract for Olympus Insurance as a Daily Desk Adjuster & as a CAT Desk Adjuster
- Maintained ownership of 40-60 claims and 60-80 claims during CAT events, closing an average of 5 claims per day
- Investigated loss, determined coverage, adjusted, and settled claims while ensuring quality claim handling.
Education
Bachelor of Science in Business Administration - Supply Chain
Naveen Jindal School of Management (JSOM), University of Texas at Dallas
12.2022
Associate of Science in Business Administration -
Northwest Arkansas Community College
05.2020
Skills
- X1 & Symbility Proficient
- Policy & Coverage Investigation
- High Volume Claim Loads
- Analytical & Investigative
- Negotiation
- Detailed Claim Documentation
- Exceptional customer service
Certification
Adjuster Licenses: TX (Resident), NY, HI, FL, LA, OK, NC, SC, GA, AL, KY, MN, MI, ID, RI, NV
- Xactimate Level 1 & 2 Certified
- State Farm Property & Auto Certification
- Hail and Wind Damage to Residential Roofing by HAAG Education
- Adjuster University Diploma/Completion
- Pilot Property Claims College; Rope & Harness Certified
- TWIA Residential Field & Claims Examiner
- Louisiana Citizens (LCPIC) Certification
Timeline
Auto Total Loss Adjuster
E.A. Renfroe
External Claims Task Assistant
E.A. Renfroe
Property Desk Adjuster
FKS Insurance Services
Bachelor of Science in Business Administration - Supply Chain
Naveen Jindal School of Management (JSOM), University of Texas at Dallas
Associate of Science in Business Administration -
Northwest Arkansas Community College
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