Job Kazenga
Allen
Summary
Independent Adjuster here who understands the relationship between you, the adjusting firm, and your client, the insurance carrier! My services encompass quick response times, great customer service, consistently updated status reports, comprehensive photo reports, and detailed estimates. My commitment to delivering top-notch work will contribute to strengthening your client relationships
Overview
1
1
Certification
Work History
Property Catastrophe Adjuster
Allstate
- Managed large-scale catastrophe claims by prioritizing tasks, maintaining detailed records, and effectively communicating with policyholders.
- Traveled to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently
- Handled virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration
- Primary focus on wind & hail or water losses, ensuring our customers receive the highest level of support and resolution for these specific claims
Auto Total Loss Adjuster
E.A. Renfroe
- Delivered exemplary customer service with a sense of urgency for vehicles that were deemed a total loss for State Farm Policyholders and Claimants
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes
- Reviewed and investigated auto policies, endorsements, DMV reports, police reports, auto valuations, estimates, receipts, invoices and state specifics regulations in a timely manner to devise fair and cost-effective settlements, resulting in a 70% decrease in department of insurance complaints.
External Claims Task Assistant
E.A. Renfroe
- Professionally contacted, interviewed and obtained facts of loss from Insureds, Claimants, and Witnesses involved in vehicle related losses for State Farm
- Accurately documented the loss, set up rental reservations and addressed immediate questions regarding the claims process to maintain customer satisfaction and loyalty
- Thoroughly explained policies, procedures, claim process and answered inquiries regarding automobile claims to ensure customer expectations were consistently met.
Education
Bachelor of Science in Business Administration - Supply Chain
Naveen Jindal School of Management (JSOM), University of Texas at Dallas
Richardson, TX12.2022
Associate of Science in Business Administration -
Northwest Arkansas Community College
Bentonville, AR05.2020
Skills
- X1 & Symbility Proficient
- Policy & Coverage Investigation
- High Volume Claim Loads
- Analytical & Investigative
- Negotiation
- Detailed Claim Documentation
- Exceptional customer service
Certification
Adjuster Licenses: TX (Resident), NY, HI, FL, LA, OK, NC, SC, GA, AL, KY, MN, MI, ID, RI, NV
- Xactimate Level 1 & 2 Certified
- State Farm Property & Auto Certification
- Hail and Wind Damage to Residential Roofing by HAAG Education
- Adjuster University Diploma/Completion
- Pilot Property Claims College; Rope & Harness Certified
- TWIA Residential Field & Claims Examiner
- Louisiana Citizens (LCPIC) Certification
Timeline
Property Catastrophe Adjuster
Allstate
Auto Total Loss Adjuster
E.A. Renfroe
External Claims Task Assistant
E.A. Renfroe
Bachelor of Science in Business Administration - Supply Chain
Naveen Jindal School of Management (JSOM), University of Texas at Dallas
Associate of Science in Business Administration -
Northwest Arkansas Community College
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