Summary
Overview
Work History
Education
Skills
Timeline
Generic

KADIJAH ROACH

Summary

Bringing extensive experience in claims adjustment and customer service, skilled in problem-solving, conflict resolution, and time management. Adept at managing complex auto insurance claims and ensuring compliance with state guidelines. Eager to leverage these skills as a Claims Complex Auto Adjuster to support and enhance the new team.

Overview

8
8
years of professional experience

Work History

Claims Complex Auto Adjuster

AAA
05.2021 - Current
  • Adjust/manage claims in 15 states, navigating diverse legal frameworks, liability laws, and state-specific compliance requirements.
  • Verified policyholder details and requested additional information to support claims, as well as conducting thorough scene investigations, securing statements, and evaluating medical and repair documentation to determine coverage, liability, and damages.
  • Contact third-party carriers to obtain liability status or file new claims.
  • Investigate, evaluate, and resolve complex auto insurance claims involving high-dollar losses, liability disputes, and total losses, ensuring compliance with state and company guidelines.
  • Deliver exceptional customer service throughout the claims process for insured individuals and claimants.
  • Coordinates with internal and external departments, as required.

Member Account Consultant

Energy Capital Credit Union
10.2019 - 04.2021
  • Served as product ambassador, enhancing sales and service within branch operations.
  • Assisted members with account openings and closures to ensure seamless transactions.
  • Identified cross-sell opportunities during account opening.
  • Monitored compliance controls through monthly audits, cash management, and adherence to policies.
  • Conducted follow-ups with new members to verify account performance and satisfaction.
  • Balanced and replenished ATM to ensure optimal cash availability.
  • Prepared, reviewed, and ensured accuracy of all loan documents prior to processing.

Member Service Representative

Energy Capital Credit Union
02.2019 - 10.2019
  • Processed financial transactions, including deposits, withdrawals, loan payments, cashier's checks, and money orders.
  • Balanced cash drawer and settled daily branch activities, including vault reconciliation.
  • Resolved account issues for members and guided them through internal systems efficiently.
  • Verified and updated member account information to ensure accurate record-keeping.
  • Managed customer conflicts calmly while accessing internal resources for strategic solutions.

Teller Supervisor

United Community Credit Union
08.2018 - 02.2019
  • Maintained comprehensive knowledge of all products and services offered.
  • Executed account transactions, including deposits, withdrawals, loan payments, and wire transfers.
  • Managed and balanced cash vault, along with conducted monthly surprise cash audits to ensure compliance and accuracy.
  • Trained employees on job duties and company policies to enhance performance.
  • Prepared work schedules, deadlines, and assignments for teller staff.
  • Assisted tellers in resolving balancing issues through knowledge of common errors.

Lead Sales Associate

Charlotte Russe
12.2017 - 12.2018
  • Greeted and assisted customers by providing information and resolving fashion issues.
  • Supervised daily sales floor operations, ensuring team members delivered excellent customer service, and met sales targets.
  • Trained and mentored new and existing associates on product knowledge, customer engagement strategies, and company procedures.
  • Assisted with opening and closing procedures, cash handling, and ensure store in compliance.
  • Monitored inventory levels and collaborated with management on restocking and merchandising strategies.

Education

Associate in Claims -

The Institutes Knowledge Group
Houston, TX
11.2025

High School Diploma - undefined

St. Croix Educational Complex High School
06.2013

Skills

  • Administrative support
  • Attention to detail
  • Claims adjustment
  • Claims investigation
  • Conflict resolution
  • Customer service
  • Cash handling
  • High achiever
  • Multi-state claims handling
  • Liability and coverage analysis
  • Licensed adjuster
  • Problem-solving
  • Skilled collaborator
  • Time management

Timeline

Claims Complex Auto Adjuster

AAA
05.2021 - Current

Member Account Consultant

Energy Capital Credit Union
10.2019 - 04.2021

Member Service Representative

Energy Capital Credit Union
02.2019 - 10.2019

Teller Supervisor

United Community Credit Union
08.2018 - 02.2019

Lead Sales Associate

Charlotte Russe
12.2017 - 12.2018

High School Diploma - undefined

St. Croix Educational Complex High School

Associate in Claims -

The Institutes Knowledge Group

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