Zachary Brooks
Summary
Professional with strong background in claims assessment and automobile damage evaluation. Skilled in negotiating settlements, conducting thorough investigations, and ensuring compliance with industry standards. Known for strong team collaboration, adaptability to changing needs, and results-driven approach. Highly reliable, with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Claims Complex Auto Adjuster
AAA Riverside, Ca
09.2018 - Current
- Evaluated auto damage claims to determine coverage and liability.
- Reviewed policy details to ensure compliance with company standards and regulations.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
- Reduced fraudulent claims by identifying potential fraud indicators during investigations.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Successfully negotiated settlements with claimants and insurers.
- Kept current on insurance regulations, laws, policies and procedures.
- Managed high volume of claims with strict policy limits while achieving favorable settlements
- Analyzed and Managed arbitration cases
PERSONAL BANKER
Wells Fargo Bank- Victorville, Ca
07.2011 - 08.2018
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients in understanding financial products and services tailored to their needs.
- Processed transactions accurately while ensuring compliance with banking regulations.
- Developed and maintained strong relationships with clients, fostering trust and repeat business.
- Identified opportunities for cross-selling banking solutions to meet customers' financial goals.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Colorado State University- Global Campus
Denver, CO06.2018
Skills
- Claim investigation
- Insurance regulations knowledge
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
2022 Presidents Elite Award Winner
Given to employees that deliver legendary service and outstanding performance
Only given to those in the top 2% of there field
Timeline
Claims Complex Auto Adjuster
AAA Riverside, Ca
09.2018 - Current
PERSONAL BANKER
Wells Fargo Bank- Victorville, Ca
07.2011 - 08.2018
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Colorado State University- Global Campus