Dynamic professional with a proven track record at Absolute Charm Wine Tours, excelling in public speaking and creative solutions. Enhanced guest experiences by tailoring presentations and ensuring safety. Skilled in CDL B vehicle operation, fostering exceptional communication, and promoting local history. Achieved high visitor satisfaction through innovative strategies and flexible scheduling.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Wine Tour Guide/Driver
Absolute Charm Wine Tours
04.2021 - 06.2025
Built personal relationships with guests to promote positive experiences.
Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Drive CDL B vehicle which seated 20 and a Merceedes 11 seat Sprinter Van to wineries on designated route, pick up and drop off at hotels and B&B before and after wine tasting. Provided history about area while driving.
Property Caretaker
Pecon Springs Ranch
08.2017 - 06.2025
Performed minor repairs as needed by utilizing a diverse skill set in areas like carpentry, plumbing, electrical work, painting.
Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
Looked after animals on site with feeding & care.
Scheduled feed trucks, pest control & contractors
Supervised contractors during on-site projects, ensuring work quality met or exceeded expectations.
Inspected facilities' conditions and implemented corrective repairs to maintain safety and use.
Property Caretaker
Heaven on the Hill
05.2017 - 04.2022
Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
Managed supplies and equipment inventories and replenishments to meet operational needs.
Performed minor repairs, including painting, replacing lightbulbs and repairing plumbing, for safe tenant facilities.
Implemented and monitored preventative maintenance programs to uphold facilities' condition.
Mowing, tractor work and shredding.
Airport Shuttle Driver
Airport Security Parking
10.2014 - 10.2020
Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
Streamlined communication between dispatchers and drivers using GPS technology, contributing to efficient operations during peak travel.
Fostered a welcoming environment within the shuttle, engaging passengers in conversation when appropriate and respecting their privacy when desired.
CDL B used for shuttle busses.
Shuttled customers to and from airport in busses.
Coordinated closely with other shuttle drivers for seamless passenger transfers between vehicles as needed.
Mail Route Driver
Alamo Mail Service
10.2012 - 07.2013
Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
Received, counted and inspected inventory for delivery.
Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Mail delivery driver, picking up & delivering hot shot packages for USPS.
Bus Driver/Trainer
Enterprise Holdings
04.2002 - 09.2012
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
CDL B used to transport customers from car rental location to airport.
Supervisor for 3 yrs, scheduling, training and keeping up with bus maintenance logs.