Brian Esposito
Old Bridge
Summary
Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Supervisor
Harbor Freight
Hazlet
02.2022 - Current
- Served as a resource for clients seeking information, assistance, or recommendations by employing a thorough understanding of all critical services and products - essential in delivering service exceptionally and timely.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and shared goals; exhibited initiative and encouraged others to address unique operational opportunities that eliminated efficiency failures.
- Managed the staff in such a manner that expanded our brand awareness and handled human resources concerns, establishing plans to address issues consistently and efficiently.
- Evaluated existing processes and policies, documenting functional gaps to be addressed during the development and implementation of various administrative and operational procedures.
- Collaborated with the executive team to identify and address needs to accomplish critical business objectives; part of the responsibilities includes ensuring proper recruiting support to align workforce plan strategically.
Shift Leader
Walgreens
Hazlet
10.2017 - 02.2022
- Provided critical product consultation and technical expertise to successfully implement our service and overall best possible experience for our clients.
- Coached the team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Collaborated and engaged with key customers, establishing and maintaining effective relationships with clients and identifying growth opportunities that dramatically increased our customer base.
- Achieved superior client satisfaction and retention levels by cultivating productive relationships and ensuring the continuous delivery of top-quality services.
Retail Customer Sales Associate
Walgreens
Hazlet
10.2016 - 10.2017
- Initiated and improved standardized procedures resulting in greater administrative efficiency and increased productivity while organizing and displaying merchandise for clients' ease of access and visual enhancement.
- Utilized extensive knowledge in the industry to uncover customers' needs, deliver top-quality service, and respond to all client inquiries, requests, and concerns in a timely and professional manner.
- Implemented sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints de-escalation.
- Acted as an example in punctuality, appearance, courtesy, attitude, and client relations, ensuring a smooth and efficient running of the retail operations, directly contributing to the brand awareness of our organization.
Education
High School Diploma -
Raritan High School
Hazlet, New JerseySkills
- Customer Service Management
- Administrative Operations
- Shift Management
- Process Improvement
- Payroll and Budgeting
- Collaboration and Problem Solving
- Work Ethic and Critical Thinking
- Multitasking and Time Management
- Inventory management
- Employee training
- Quality Assurance
- Project coordination
Certification
- Forklift
- Pharmacy Technician
Timeline
Logistics Supervisor
Harbor Freight
02.2022 - Current
Shift Leader
Walgreens
10.2017 - 02.2022
Retail Customer Sales Associate
Walgreens
10.2016 - 10.2017
High School Diploma -
Raritan High School