Kaisha Foster
Wellston,OK
Summary
Ambitious employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Logistics Supervisor
Harbor Freight Tools USA
The Villages, OK
01.2024 - Current
- Monitors day-to-day workflow and employee performance to identify ways to boost productivity and reach common workplace goals.
- Assigns tasks and projects to team members based on experience level and skillset.
- Manages daily store operations and ensured compliance with company policies.
- Trains and coaches staff to deliver and uphold excellent customer service standards
- Coordinates visual merchandising to enhance product presentation and sales
- Manages daily operations of the store, including opening and closing procedures.
- Remains calm and professional in stressful circumstances and can effectively diffuse tense situations.
- Mentors employees during complicated sales, complex issues and difficult customers.
- Improves profitability by executing daily, weekly, and monthly floor plan and/or signage changes.
- Maintains positive relationships with customers by providing exceptional service.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Conducts regular meetings with team members to discuss progress towards objectives.
- Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company processes and policies
- Implements promotional displays to enhance product visibility at checkout.
- Performs daily opening and closing procedures for the register area.
- Assists management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Store Manager
Wintco (Sonic Group)
Shawnee, OK
09.2020 - 01.2024
- Delegated assignments based on team strengths to optimize coverage and service levels
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled customer complaints by listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff to meet targets.
- Managed day-to-day operations of the store, including customer service, inventory management, cash handling and staff scheduling.
- Supervised and led team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted in recruiting by interviewing candidates for open positions in the store.
Warehouse Team Leader
Hobby Lobby Warehouse
Oklahoma City, OK
02.2021 - 11.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of inventory handling equipment including computers, hand-held scanners, shrink wrap machines and conveyor systems.
- Accurately prepared and completed warehouse orders for delivery or pickup according to schedule.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications. Kept shelves, workstations, storage and pallet areas clean to maintain safe work environment.
- Maintained communication between departments for seamless operations.
- Trained new employees on safety protocols and operational procedures.
Retail Sales Manager
Tj Maxx Dept Store
Tulsa, Oklahoma
06.2013 - 03.2017
- Trained and mentored sales associates to enhance product knowledge and service skills.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Developed promotional strategies to increase store traffic and boost sales.
- Oversaw visual merchandising to maintain appealing product displays and store aesthetics.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained a clean work environment to promote safety standards.
- Monitored employee performance and provided feedback to improve productivity.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
High School Diploma -
Duncan High School
Duncan, OK05-2012
Skills
- Customer Service Management
- Organization
- Freight management
- Records Management
- Task Planning and Prioritization
- Cash Handling
- Team Building and Leadership
Timeline
Logistics Supervisor
Harbor Freight Tools USA
01.2024 - Current
Warehouse Team Leader
Hobby Lobby Warehouse
02.2021 - 11.2022
Store Manager
Wintco (Sonic Group)
09.2020 - 01.2024
Retail Sales Manager
Tj Maxx Dept Store
06.2013 - 03.2017
High School Diploma -
Duncan High School