Brian Farkas
Wilmington,MA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
29
29
years of professional experience
Work History
Customer Service Manager
Hub Starters & Alternators
Malden , MA
2002.06 - Current
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
Sales Manager
Hub Starters & Alternators
Malden , MA
2002.06 - Current
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
- Executed strategic sales plans to expand customer base and revenue.
Automotive Technician
Hub Starters & Alternators
Malden , MA
2002.06 - Current
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Inspected vehicle engines and other components to identify potential issues.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Operated a variety of shop equipment safely and efficiently.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Building Maintenance Worker
Hub Starters & Alternators
Malden , MA
2000.06 - Current
- Identified potential areas where improvements can be made in order to reduce costs and increase efficiency.
- Assembled furniture pieces according to instructions provided in order to make them ready for use.
- Inspected the interior and exterior of buildings for any signs of damage or needed repair.
- Maintained grounds by mowing grass, trimming shrubs, removing debris, salting sidewalks.
Hockey Referee
Federation MBHL
Boston , MA
1995.03 - 2011.05
- Maintained composure in high-pressure situations while making decisions quickly.
- Called penalties, such as offsides, icing, tripping, and slashing.
- Confirmed accuracy of score sheets at the end of each period or game.
- Intervened when disputes arose between players or coaches.
- Attended training sessions regularly in order to stay up-to-date on rule changes and modifications.
Paint Sales Associate
Sherwin-Williams Paint Store
Wilmington , MA
1999.06 - 2001.02
- Processed payments for purchases using cash registers or other point-of-sale systems.
- Advised customers on appropriate painting techniques for interior and exterior surfaces.
- Conducted regular price checks to ensure competitive pricing within the marketplace.
- Organized promotional events such as workshops or seminars to promote brand awareness.
- Demonstrated knowledge of color theory when helping customers select colors for their projects.
Education
Auto Damage Appraisal - Automotive-Body Technology
North Shore Community College
Danvers, MA2024-10
Auto Repair - Automotive Mechanics
Minuteman Career & Technical High School
Lexington, MA2001-06
High School Diploma -
Wilmington High School
Wilmington, MA1997-06
Skills
- Sales Promotion
- Call Center Operations
- Schedule Coordination
- Account Management
- Social Media Monitoring
- Customer Relations
- Cash Handling
- Sales expertise
- Expertise in sales
- Closing deals
- Sales Presentations
- Cold-calling
- Sales Conversion
- Friendly and Enthusiastic
- Customer Service
- System repairs
- Ticket writing
- Vehicle Inspection
- Changing Oil
- Estimating Work
- Brake Systems
- Maintenance Scheduling
- Hazardous waste management
Timeline
Customer Service Manager
Hub Starters & Alternators
2002.06 - Current
Sales Manager
Hub Starters & Alternators
2002.06 - Current
Automotive Technician
Hub Starters & Alternators
2002.06 - Current
Building Maintenance Worker
Hub Starters & Alternators
2000.06 - Current
Paint Sales Associate
Sherwin-Williams Paint Store
1999.06 - 2001.02
Hockey Referee
Federation MBHL
1995.03 - 2011.05
Auto Damage Appraisal - Automotive-Body Technology
North Shore Community College
Auto Repair - Automotive Mechanics
Minuteman Career & Technical High School
High School Diploma -
Wilmington High School
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