BRIAN FARMER
Clarksville,TN
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Property Claims Adjuster
Alacrity Services
06.2023 - 09.2023
- Assessed damage to properties.
- Determined proper course of action and appropriately settled 12 claims weekly.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Input claim information and payments into company database.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
Property Claims Adjuster
Pilot Catastrophe
06.2022 - 05.2023
- Documented and communicated claim activity to clients.
- Assessed damage to properties.
- Determined proper course of action and appropriately settled 12 claims weekly.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Input claim information and payments into company database.
- Investigated properties, classified damages and created estimates outlining repair costs.
Construction Worker
Brownell's
05.2021 - 05.2022
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Used laser measuring tools to calculate lengths, widths and heights.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
General contractor/ Landscaper
Campbell Crossing
01.2020 - 05.2021
- Electrical/ plumbing Maintenance
- Assist service side when needed
- Maintain truck inventory
- Work thru punch list and maintain homes
Property Claims Adjuster
Pilot Catastrophe Services
04.2016 - 11.2019
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Education
Associate degree - culinary arts and business management
Pennsylvania Institute of Culinary Arts
Skills
- Critical Thinking
- File and Record Management
- Client Interviewing
- Claims Evaluation
- Coverage Assessment
- Property Damage Assessment
- Relationship Building
- Conflict Resolution
- Insurance Policy Knowledge
- Claims Processing
- Excellent Time Management Skills
- Outstanding Customer Service Skills
Additional Information
- Chris Holder 727-237-5541
- Ben Johnson 985-710-0908
- Carolynn McMullen 901-849-2678
Timeline
Property Claims Adjuster
Alacrity Services
06.2023 - 09.2023
Property Claims Adjuster
Pilot Catastrophe
06.2022 - 05.2023
Construction Worker
Brownell's
05.2021 - 05.2022
General contractor/ Landscaper
Campbell Crossing
01.2020 - 05.2021
Property Claims Adjuster
Pilot Catastrophe Services
04.2016 - 11.2019
Associate degree - culinary arts and business management
Pennsylvania Institute of Culinary Arts
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