Brian Fazenbaker
Taneytown,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
COVID INTAKE & CONTACT TRACING AGENT
Northrop Grumman
11.2022 - 03.2023
- Answered telephone calls from employees with a positive COVID test
- Set up cases to accurately track employee’s and close contacts
- Notified close contacts of exposure to a positive COVID case.
EXECUTIVE OFFICE INFORMATION SPECIALIST
Wells Fargo Bank, N.A.
03.2018 - 04.2022
- Researched customer accounts to work towards an accurate resolution for their complaint
- Navigated through multiple applications while researching complex issues
- Used attention to detail skills when reading and interpreting documents
- Communicated with customers through custom written correspondence
- Prioritized deadlines to ensure high-risk regulatory requirements were met
- Demonstrated a team environment by collaborating with internal business partners
- Organized pipeline of assigned work based on critical items and approaching due dates
- Assisted colleagues with questions when there were procedure changes
- Provided management feedback around potential risks when there are gaps or inconsistencies in process or procedures.
LOAN SERVICING SPECIALIST
Wells Fargo Bank, N.A.
03.2009 - 02.2018
- Reconciled Closing Fees on the Final Closing Disclosure (Final CD)
- Contacted Recorder’s Offices to calculate fees were accurately charged to the customer
- Worked with Settlement Agents and Attorneys to procure a Signed Final CD
- Maintained loans that had the funding retracted until the loan refunded
- Researched Insurance and Retraction issues on loans
- Communicated proficiently with all levels of management when there were funding or servicing issues on unfunded loans
- Assisted with research and analysis during the implementation of a new process
- Critiqued Insurance procedures for annual certifications
- Analyzed Tax and Insurance funds collected at closing were disbursed as intended.
Education
Associate of Applied Science - Accounting
Carroll Community College
Bachelor of Arts - Art
Ferrum College
Associate of Arts - General Studies
Carroll Community College
Skills
- Written communication
- Multitasking and Prioritization
- Organizational Skills
- Schedule Management
Timeline
COVID INTAKE & CONTACT TRACING AGENT
Northrop Grumman
11.2022 - 03.2023
EXECUTIVE OFFICE INFORMATION SPECIALIST
Wells Fargo Bank, N.A.
03.2018 - 04.2022
LOAN SERVICING SPECIALIST
Wells Fargo Bank, N.A.
03.2009 - 02.2018
Associate of Applied Science - Accounting
Carroll Community College
Bachelor of Arts - Art
Ferrum College
Associate of Arts - General Studies
Carroll Community College
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