Brian Ferguson
Tilton,NH
Summary
Accomplished Operations Supervisor with a proven track record at FedEx Freight, enhancing team productivity and operational efficiency through refined safety oversight and effective decision-making. Excelled in relationship building, driving significant improvements in team dynamics and customer loyalty. Skilled in achieving goals in a timely and professional manner.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
FedEx Freight
01.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks. Responsible for up to 15 direct reports at any given time.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Team Lead
FedEx Freight
01.2021 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives. Achieved PSP award for service center during FY21.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Assisted supervisors/service center management in facilitation and completion of day to day operations (inbound, outbound, city), handling 400+ shipments per day.
Customer Service Representative
Barrows Insurance Agency
06.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Operations & Supply Chain Management
Bridgewater State University
Bridgewater, MA2022
No Degree - Environmental Engineering
University of New Hampshire
Durham, NH2022
High School Diploma -
Saint John's High School
Shrewsbury, MA06.2020
Skills
- Safety oversight
- Decision-Making
- Relationship Building
- Documentation and Recordkeeping
- Report Writing
Accomplishments
Bravo Zulu (x2) - FedEx Freight
The Bravo Zulu award, derived from the U.S. Navy signal meaning “well done,” is distributed to individuals within FedEx for outstanding performance beyond normal job expectations. Managers reward employees for outstanding efforts and achievement on the spot. Rewards may include "quick cash" bonuses, theatre tickets, dinner gift certificates, and other gifts of similar value.
Languages
Chinese (Mandarin)
Limited Working
Timeline
Operations Supervisor
FedEx Freight
01.2022 - Current
Team Lead
FedEx Freight
01.2021 - 09.2021
Customer Service Representative
Barrows Insurance Agency
06.2017 - 08.2019
No Degree - Operations & Supply Chain Management
Bridgewater State University
No Degree - Environmental Engineering
University of New Hampshire
High School Diploma -
Saint John's High School
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