Brian Fischer
Computer Service Engineer
Vermilion,Ohio
Summary
A highly motivated employee with a desire to take on new challenges, strong work ethic, adaptability, and exceptional technical skills. Adept at working effectively unsupervised and quickly mastering new skills. Quick Learner, Self-Starter, Needs little to no supervision. Loves to learn and share knowledge. Proven team player and leader. US Navy vet with 20 years of active duty service.
Overview
8
8
years of professional experience
Work History
Technical Services Engineer
Cyemptive Technology
Everett, WA
09.2021 - 06.2024
- Provided remote support to Managed Clients regarding IT-related matters.
- Monitored network performance for potential issues such as virus attacks or unauthorized access attempts, and deployed anti-virus solutions to protect against malicious threats.
- Monitored computer systems for performance issues and implemented necessary changes.
- Implemented backup strategies for data protection purposes.
- Maintained system security by applying patches and updates and analyzed system logs to identify any potential problems or errors.
- Performed troubleshooting on software applications and system errors.
- Created user accounts with appropriate access privileges.
Support Specialist
Interpreting Technology
Mount Vernon, WA
09.2020 - 12.2021
- Support Technician, working Tier 1 and Tier 2 help desk support issues via telephone or remote management software.
- Documented customer inquiries and resolutions in a ticketing system.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Onsite and shop technician, responsible for troubleshooting and repairing residential and business computer systems, providing quality customer service, and assisting in network solutions.
- Troubleshoot hardware and software problems on Windows and Mac OS platforms.
- Configured network settings for LANs and WANs.
Computer, Information Systems Manager
Northwest Premium Audits
08.2016 - 09.2020
- Responsible for the maintenance and upkeep of office computers and data storage for a dual-site company
- Making sure daily backups are taking place as well as ensuring sensitive data is in proper encryption
- Implementing new computers and data storage devices to the network without any downtime to the company.
- Developed and maintained network security protocols to protect sensitive data from unauthorized access.
- Implemented new software systems to facilitate better communication between departments.
- Performed regular maintenance tasks such as patching operating systems and updating anti-virus programs.
- Trained staff on the use of various information systems applications, including troubleshooting techniques.
Education
Craft Brewing Academy -
Skagit Valley College
06.2018
Multimedia Information Technology -
Skagit Valley College
06.2014
Skills
- Customer Service and Help Desk Support
- Remote Support and Troubleshooting
- Operating Systems and Software Testing
- Configuration Management and Troubleshooting
- System diagnostics and Backup
- Equipment Maintenance and Hardware Repair
- IT Security and Web Management
Websites
Goals
Harvard CS50 [Python], Security +, C|EH, CHFI, Pentest+ or OSCP, CISSP
Hobbies and Interests
- Photography
- Science & Technology
- Active Volunteer in the Community
References
References available upon request.
Timeline
Technical Services Engineer
Cyemptive Technology
09.2021 - 06.2024
Support Specialist
Interpreting Technology
09.2020 - 12.2021
Computer, Information Systems Manager
Northwest Premium Audits
08.2016 - 09.2020
Craft Brewing Academy -
Skagit Valley College
Multimedia Information Technology -
Skagit Valley College
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