Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Fitzgerald

Service Manager
Pasco,WA

Summary

Seasoned Service Manager bringing Nine plus years of service management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly motivated manager with nine plus years of production based business experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Energetic leader industry with superior record of accomplishments. Ambitious and highly motivated service manager surpasses demanding objectives and achieves or exceeds set goals. Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Service Manager

TruGreen
Pasco , Washington
02.2013 - 04.2022
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Implemented Branch safety plan and instructed safe driving program.
  • Over 1,400 days accident free
  • Maintained effective customer service by responding to service requests quickly to increase overall operation volume from $720k to $1.3 m.
  • Guided techs on safe operations, tool usage and equipment operation.
  • Trained 100 or more service workers on standards, efficiency and conflict resolution for best-in-class customer service.

Lawn Specialist

TruGreen
Redmond , WA
05.2009 - 02.2013
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Assisted with weekly project planning and crew scheduling.
  • Executed first class customer service to maintain and grow my service area.

Lead Spray Technician

Fircrest Golf Club
Fircrest , WA
04.2000 - 02.2006
  • Used proper PPE and safety protocols for personal health and safety of other staff.
  • Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
  • Monitored quality control and trends to report to job site supervisor.

Education

Associate of Applied Science - Para Education

Clover Park Technical College
Lakewood, WA
06.2006 - 06.2008

Skills

Customer service management

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Timeline

Service Manager

TruGreen
02.2013 - 04.2022

Lawn Specialist

TruGreen
05.2009 - 02.2013

Associate of Applied Science - Para Education

Clover Park Technical College
06.2006 - 06.2008

Lead Spray Technician

Fircrest Golf Club
04.2000 - 02.2006
Brian FitzgeraldService Manager