Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRIAN FLEETWOOD

Barnhart,MO

Summary

Accomplished and results-driven Field Service Engineer with over 20 years of experience in the medical device, biotech, and pharmaceutical industries. Expertise in troubleshooting, diagnostics, and preventive maintenance for laboratory equipment, ensuring seamless operation and high customer satisfaction. Recognized for excellence in problem-solving, customer engagement, and technical service delivery.

Overview

18
18
years of professional experience

Work History

Field Service Engineer

Biomerieux
12.2019 - Current
  • Provide on-site support, installation, maintenance, and troubleshooting for hospitals, laboratories, blood banks, and industrial clients
  • Diagnose and repair complex medical laboratory equipment and robotics systems
  • Perform hardware/software modifications, circuit testing, and calibration
  • Manage customer data, scheduling logistics, repair documentation, and billing
  • Trained and certified on multiple Biomerieux products, including Vitek Mass Spectrometry (MALDI), Vitek 2, Vidas, Virtuo, Gene Up, eMAG, Masterclaves, APS One
  • Software & Systems: SAP, Salesforce, Dayforce Timesheet, SAP Concur
  • Oversee direct customer scheduling for the Midwest region for the past three years

Lab Field Service Technician

Mettler Toledo
07.2007 - 12.2019
  • Installed, maintained, and repaired scales, balances, pH meters, Karl Fisher Titration systems, and Parker nitro-generators
  • Diagnosed electronic circuitry malfunctions and recommended corrective actions
  • Provided customer training and technical troubleshooting assistance
  • Managed scheduling, billing, inventory control, and service reports
  • Ensured compliance with customer service agreements while maintaining a high level of professionalism

Education

Mettler Toledo Field Service Courses -

Mettler Toledo
01.2019

Salvanini Machine Maintenance Course -

Salvanini
Cincinnati, OH
03.2006

Welding I & II -

South County Technical College
St. Louis, MO
01.1997

Machine Shop 1–3 - Blueprint Reading, Hydraulics & Pneumatics, Math for Machinists

Jefferson College
Hillsboro, MO
01.1992

Skills

  • SAP System
  • Blueprint Reading
  • Troubleshooting
  • Preventive Maintenance
  • CNC Programming
  • Microsoft Word & Excel
  • Technical troubleshooting
  • Calibration techniques
  • Equipment maintenance
  • Customer relationship management
  • Software modifications
  • Circuit testing
  • Problem solving
  • Time management
  • Equipment installation

Accomplishments

  • 01/01/24, Completed 133 Repair Work Orders (highest in the Midwest Region) while maintaining a 5.0 Customer Satisfaction rating.
  • 01/01/21 - 01/01/24, Earned the Biomerieux Boost Customer Service Award for four consecutive years.
  • Year over Year, Consistently exceeded 100%+ performance goals at Biomerieux and Mettler Toledo, receiving Performance Achievement Rewards.
  • 01/01/16 - 01/01/18, Recognized for outstanding customer service based on direct client surveys.
  • 01/01/15, Achieved the highest single sales lead of $150K+.
  • 01/01/14, Awarded a Customer Service Excellence Award based on client recommendations.

Timeline

Field Service Engineer

Biomerieux
12.2019 - Current

Lab Field Service Technician

Mettler Toledo
07.2007 - 12.2019

Salvanini Machine Maintenance Course -

Salvanini

Welding I & II -

South County Technical College

Machine Shop 1–3 - Blueprint Reading, Hydraulics & Pneumatics, Math for Machinists

Jefferson College

Mettler Toledo Field Service Courses -

Mettler Toledo

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BRIAN FLEETWOOD